Technical Account Manager, Snowflake
Observe
$152-199.5k
+ Bonus and Equity plan
3-5 days a week in office (Menlo Park, CA)
AI Data Cloud for data sharing and app building
Be an early applicant
AI Data Cloud for data sharing and app building
1001+ employees
Be an early applicant
$152-199.5k
+ Bonus and Equity plan
3-5 days a week in office (Menlo Park, CA)
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
- Strong hands-on experience operating production observability platforms
- Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
- Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
- Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
- Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
- Ability to lead complex technical conversations with practitioners and engineering leadership
- Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
- A pragmatic, consultative mindset focused on solving real-world production problems
Desirable
- Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
- Experience modernizing from legacy logging or monitoring tools to modern observability platforms
- Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
- Experience influencing architecture or platform decisions in enterprise environments
- Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
- Experience mentoring or guiding other engineers in observability best practices
What the job involves
- We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe
- This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency
- This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Build deep familiarity with customer architectures, datasets, use cases, and operational goals
- Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
- Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
- Lead regular health checks, architecture reviews, and proactive improvement initiatives
- Identify new use cases and expansion opportunities aligned to customer outcomes
- Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
- Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Menlo Park, CA
Leadership
Benoit Dageville
(Co-Founder & President of Product)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
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