Senior Sales Manager, Community Phone
B2B
$130k
OTE
$80k
BASE
+ equity
Landline phone service company
Open for applications
Landline phone service company
21-100 employees
Open for applications
$130k
OTE
$80k
BASE
+ equity
21-100 employees
Company mission
To build a different kind of landline phone service company.
Role
Who you are
- You don’t just carry your team’s quota—you own it like it’s your personal mission. If something isn’t working, you don’t wait. You rebuild. If the sales process feels unclear, you redefine it. If the script isn’t converting, you write a better one. You believe that success is built, not given, and you take full ownership of making your team unstoppable
- You are a hands-on leader, building your team brick by brick. You train, coach, and lead from the trenches, ensuring every rep understands not just what to say but why it matters. You see your team’s success as a direct reflection of your ability to design processes and tools that create winners
- Winning isn’t just a goal—it’s an obsession. You’re laser-focused on understanding customer pain points and using that knowledge to create sales pitches that resonate deeper than our competitors’. You drive your team to master the art of discovery, to truly understand who the prospect is, and to close deals with conviction
- You create an environment where hunger is contagious. Your team feels the thrill of chasing success and the anticipation of reaching goals. You lead by instilling a culture of expectancy—where effort meets reward and everyone strives to achieve more than they thought possible
- Metrics aren’t just vanity numbers to you; they are a map to greatness. You track, interpret, and adapt based on the metrics that matter—speed to lead, close rates, and everything in between. You report results with honesty and precision, using insights to guide decisions and refine strategies
- You don’t see setbacks—you see stepping stones. Challenges fuel your creativity, and failures are simply feedback loops. You turn obstacles into opportunities with a mindset that radiates resilience and inspires those around you
- You can articulate complex ideas with clarity and purpose, cutting through the noise to address what matters most. Whether you’re motivating your team or selling to a prospect, you communicate with an authenticity that builds trust and drives action
- You live to learn. You question everything, challenge assumptions, and dive deep into the details. Your relentless curiosity fuels innovation, allowing you to adapt, iterate, and refine outreach strategies across industries, products, and personas at a seemingly unrealistic speed
- You create a team that doesn’t just work together—they believe together. Through your leadership, every rep sees their potential for success and feels the pull of collective ambition. You make your team’s goals feel not just achievable but inevitable
What the job involves
- At Community Phone, we’re on a mission to become the most customer-obsessed phone company in America. As a Senior Sales Manager for our B2B Go-to-Market team you’ll combine your dedication to small businesses with your expertise in sales to help us scale 10x over the next three years by building and leading your own sales team
- Your team will engage and educate small business owners and their staff (‘Mom and Pop’ businesses, often fewer than 15 employees) on how Community Phone can transform their operations, save them money, and grow their business. Your team will be responsible for prospecting, qualifying leads, driving conversion, and ensuring onboarding
- We believe in moving fast, challenging the status quo, and focusing on what truly matters. At Community Phone, speed beats perfection, first principles trump tradition, and truth always outweighs vanity metrics
- You will recruit, hire, and train an elite B2B sales team, composed of motivated, high-energy individuals. You will set the standard—both in behavior and execution—by leading with intensity, clarity, and purpose, driving your team to perform at their absolute best
- Create a high-efficiency sales engine by developing streamlined workflows, scalable knowledge bases, and tailored messaging campaigns. Train your team to maximize daily prospect outreach with precision. Instill a culture of expectancy, where effort and execution directly correlate to results
- Your team will rapidly engage, qualify, and convert cold prospect lists into leads—and ultimately—loyal customers. Your relentless focus on speed, efficiency, and execution will ensure every opportunity is captured
- Own and crush KPIs: speed to lead, connect rate, qualified rate, team variance, close rate, ARPU, and 90-day product activation rate. You will constantly push your team to exceed benchmarks and adapt their strategies to uncover better ways to hit goal
- Run bold experiments to refine outreach methods, messaging, and cadences. Analyze results with laser focus, pivot quickly, and embed winning tactics into your team’s DNA
- Gather insights from real conversations with prospects back to marketing, product, and leadership teams. Your team’s frontline learnings will shape strategy, refine offerings, and enhance execution across the company
Our take
Community Phone offers a simple landline phone service for families and business without requiring internet. Powered by the company’s landline base, connecting landline phones to cell towers in the area, customers access unlimited local and long distance calls in the U.S that work during power outages.
Revolutionising the traditional landline, Community Phone has built a cloud phone system that runs inside of landlines and therefore grants customers full control over how to use the phone, such as enabling them to transfer the landline number onto a mobile phone or have calls ring on multiple phones at the same time. Its services are trusted in over 5,000 homes and businesses, including Dunkin’ Donuts, Starbucks. Wells Fargo, KFC and 7-Eleven.
The company is gradually getting closer to its goal of giving customers the best telecommunications experience in the U.S. It has received investment from Thiel Fellowship, Canaan and Accel as well as landing a place on the Y Combinator. In 2023, Community Phone expanded into California at a time when traditional telephone network providers such as AT&T and Cox Optimum are switching from traditional copper wire to fiber optics, which risks leaving those without internet coverage in the dust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Mar 2019
$0.2m
SEED
Sep 2018
$0.1m
SEED
Total funding: $0.3m
Company benefits
- Equity compensation - For many of our roles, employees get to own Community Phone
- Fully remote work - We are an internationally distributed team, working from home.
- Unlimited PTO - We offer unlimited PTO to our salaried employees!
- International retreats - An awesome chance for our international team to get to know each other
- Meals gifted by employees to employees - Employees congratulate each other on amazing work by gifting meals and other prizes
Company values
- Curiosity - We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles
- Efficiency in everything - Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values
- Bias Toward Action - We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers
- Transparency - We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. (EG the ego of a manager holds nothing compared to the chance that we might discover something new for our customers or some new solution to a hard problem.)
- Founder Mindset - We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products
- Caring Mentality - We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment
Company HQ
Lower Allston, Boston, MA
Articles
Leadership
James Graham
(CEO)Previously co-founded Eggplay and Caffeine Software, acting here as CEO. Experience as Mobile Engineering Lead for Find & Form, Wed Developer for Sugarsnap, and as a Warehouse Worker for TJM Innovations.
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