Product Manager, Cresta
Internationalization
+ Equity
Real-time intelligence for contact centers
Job no longer available
Real-time intelligence for contact centers
501-1000 employees
Job no longer available
+ Equity
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- So if you love a fast-paced environment and getting a product off the ground while working with some of the best engineers and GTM leads around - this is your chance to make a big impact
- Educational Background: Bachelor's degree in Computer Science, Engineering, Business, or a related field. An advanced degree or MBA is preferred
- Professional Experience: A minimum of 6 years in product management roles within enterprise SaaS environments with 0-1 experience, focus on AI/ML-driven products related to knowledge management, enterprise search, or virtual agents. Proven experience in the contact center industry is highly desirable
- Technical Proficiency: In-depth understanding of AI technologies, machine learning applications, and agile development methodologies. Ability to engage with technical teams to drive product development effectively
- Leadership and Communication Skills: Demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with both technical and non-technical stakeholders
- Analytical and Problem-Solving Abilities: Strong analytical skills with the capacity to translate data into actionable insights. Proven problem-solving skills and a track record of making data-driven decisions
- Adaptability and Initiative: Self-motivated, proactive, and capable of getting things done independently in a fast-paced, dynamic environment. Ability to adapt to changing market conditions, obstacles and drive innovation
What the job involves
- As the Product Manager - Internationalization, you will spearhead the development and execution of our Internationalization and Languages strategy, and support our expansion into EMEA (and other markets)
- You will be pivotal in building out our multi-lingual AI capabilities and localizing our product
- As such, this role blends true impact on Cresta’s growth with the opportunity to solve complex AI and user experience problems
- Vision and Roadmap Development: Define and articulate the product vision, strategy, and roadmap for Cresta’s internationalization, ensuring alignment with company objectives and market needs
- Market Research and Opportunity Identification: Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities expansion, in order to prioritize our investments
- Broad Product Expertise: Become and stay knowledgeable across the breadth of Cresta’s products to facilitate multi-lingual development across our suite
- Cross-Functional Leadership: Lead and collaborate with engineering, design, sales, and customer success teams to drive the product development process from ideation to delivery. Facilitate effective communication and coordination across departments to ensure cohesive product strategies and successful launches
- Customer Engagement: Engage with prospects, customers and partners to not only gather feedback, but also help drive sales and customer satisfaction. This is where your broad product expertise will come in particular use - given that you are the primary product point of contact in EMEA
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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