Director of Strategic Account Management, Brandwatch
$154-308k
Digital consumer intelligence company
Open for applications
Digital consumer intelligence company
1001+ employees
Open for applications
$154-308k
1001+ employees
Company mission
To build a new kind of enterprise intelligence that helps marketers find smart, fast, insightful answers at scale and at speed.
Role
Who you are
- Brandwatch is seeking an experienced leader to take charge of our team of Account Managers as the Director of Account Management
- Leadership Experience: At least 2 years of experience managing and developing teams, with a focus on account management, customer success, or related fields in the software or SaaS industry
- Proven Results: A successful track record of driving customer retention and account growth, especially within large, complex customer portfolios
- Strategic Mindset: Ability to develop and implement strategies that drive long-term customer engagement and expansion
- Industry Knowledge: Strong understanding of the social listening and consumer insights space, with knowledge of earned media and customer needs
- Communication & Negotiation Skills: Excellent interpersonal, negotiation, and communication skills, with the ability to influence and engage at executive levels
What the job involves
- In this role, you will be instrumental in developing and executing a comprehensive strategy to retain and expand our presence within our largest and most strategic accounts
- Your leadership will be key to driving performance and ensuring the ongoing success of both our customers and the account management team
- Team Leadership & Development: Lead, mentor, and inspire a team of Account Managers to execute on growth and retention strategies. Foster a culture of collaboration, accountability, and excellence
- Retention & Expansion Strategy: Drive the development and implementation of strategies focused on maximizing customer retention and expanding our footprint within strategic accounts. Ensure these strategies align with Brandwatch’s long-term goals
- Customer Relationship Management: Guide your team in building deep, trusted relationships with executive-level decision-makers and influencers within the largest accounts to secure long-term partnerships
- Tailored Solutions: Support your team in understanding the unique needs and challenges of each customer, crafting tailored solutions that enhance customer satisfaction and drive business outcomes
- Performance Tracking: Monitor account performance metrics, customer satisfaction, and market trends, using these insights to continually refine strategies and improve outcomes for both the customer and Brandwatch
- Contract & Renewal Oversight: Provide strategic guidance to your team during contract negotiations and renewals to ensure successful, timely execution and to capitalize on upsell opportunities
- Cross-Functional Collaboration: Collaborate with internal teams such as sales, product, marketing, and customer success to ensure seamless execution of account strategies and overall customer success
Our take
Brandwatch's subscription-based social intelligence service boasts thousands of clients, including Unilever, Whirlpool, British Airways, Walmart and Dell.
The company has pivoted from its initial mission of improving marketers' ROI with social listening to a more ambitious one: 'building a new kind of intelligence'. The pivot comes after its merger with former main rival, Crimson Hexagon and its acquisition with PR and media software company Cision.
The company is positioning itself to help big brands to use social data, among many other types, to make deep-acting business decisions. This is opening up an even larger market for its services, with two-thirds of the Forbes 100 companies as clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Oct 2015
$33m
SERIES C
May 2014
$22m
SERIES B
Total funding: $64.3m
Company benefits
- Medical, dental, vision
- Life & disability insurance
- 401(k) with company match
- Laptop
- PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
- Casual work environment with amazing co-workers
- Monthly company events/bonding
- PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
- Casual work environment with amazing co-workers
Company values
- Authentic - We value openness and integrity, and strive for both between our colleagues and customers.
- Bold - We value fearlessness and conviction, and encourage our employees to push the company forward.
- Creative - We value originality and curiosity, and apply both to our work at all levels and in all areas.
Company HQ
Brighton, UK
Articles
Leadership
Cali Tran
(President & CEO, not founder)Previously worked as the company's CCO before becoming CEO. Current CEO of Cision. Former President & CBO of Centerfield, and was President & CEO of Valassis.
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