Collections Analyst, Corcentric

• Experience in commercial, business-to-business collections
• Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
• Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease
• Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes
• Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts
• Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
• Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence
• Innate sense of accountability, taking ownership of responsibilities and always striving to improve

Desirable

• As a Collections Analyst at Corcentric, you will join a driven, ambitious team within an entrepreneurial global organization
• As a technology-enabled Managed Services provider, we specialize in Account Receivable services, managing complex commercial collections portfolios on behalf of our customers
• In this role, you will manage a portfolio of unique customer accounts; you will be responsible for collecting payments and organizing collection plans, with the goal of reducing past due accounts and bad debt exposure
• In addition to business-to-business collections experience, the successful candidate will also demonstrate critical thinking, professional communication, organization, and time-management skills
• We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of 3 days in-office, every first and third week of the month
• This key position reports to the Collections Manager within our Financial Operations & Managed Services team
• Managing a collections portfolio, following account-specific operation procedures and service-level agreements
• Reviewing and monitoring assigned accounts and all applicable collection reports
• Initiating collection calls to business accounts, identifying key points-of-contact and building relationships in support of strategic collections efforts
• Communicating professionally, leveraging your interpersonal skills, negotiation abilities and influencing skills to achieve desirable outcomes
• Proactively communicating updates to clients and internal stakeholders, providing timely follow-ups on payment arrangements and customer requests
• Analyzing, researching, and resolving client billing problems and deductions, identifying root causes contributing to account delinquency
• Reviewing credits limits, assessing account delinquencies, and making recommendations to management
• Staying well-organized, following documentation procedures across various customer portals and internal systems
• Preserving a positive customer experience, escalating issues when appropriate, and collaborating effectively with cross-functional team members