Customer Success Manager, Kajabi
$79.5-106k
+ equity + bonus
More information about location
Knowledge commerce platform for entrepreneurs
Open for applications
Knowledge commerce platform for entrepreneurs
201-500 employees
Open for applications
$79.5-106k
+ equity + bonus
More information about location
201-500 employees
Company mission
To enable online entrepreneurs to find success through powerful tools that elevate and grow their businesses.
Role
Who you are
- This role requires a proactive individual with strong communication, problem-solving, technical capacity, and relationship-building skills
- Bachelor's degree in a relevant field
- 4+ years of experience in a Customer Success role within a SaaS environment, with a proven track record of managing strategic accounts
- Deep understanding of SaaS business models and customer lifecycle management
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
- Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions
- Experience with CRM and customer success software (e.g., Hubspot, Salesforce, Gainsight)
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Proactive, self-motivated, and results-oriented with a strong sense of ownership
- Technical capacity to become an SME for the Kajabi product and it’s features
What the job involves
- We are seeking a passionate and experienced Customer Success Manager to champion the success of our valued customers
- As a member of our Customer Success team, you will be responsible for nurturing and growing relationships with a portfolio of customers, ensuring they achieve their desired outcomes through the Kajabi platform
- You will be a trusted advisor, proactively identifying opportunities to enhance their experience, drive adoption, and foster long-term loyalty
- You will become an expert on our product with an intimate understanding of product capabilities and their use cases
- This role will report to the Manager, Customer Success
- Customer Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at assigned strategic accounts. Serve as their primary point of contact and trusted advisor
- Onboarding and Adoption: Oversee the successful onboarding of new customers, ensuring a smooth transition and rapid adoption of our platform. Develop and deliver tailored onboarding plans
- Value Realization: Proactively work with customers to understand their business objectives and ensure they are realizing the full value of Kajabi. Identify and communicate key performance indicators (KPIs) to measure success
- Proactive Engagement: Regularly engage with customers through meetings, calls, and other communication channels to understand their evolving needs, provide ongoing support, and share best practices
- Risk Management: Identify and mitigate potential risks to customer satisfaction and retention. Contribute to the development and execution of proactive strategies to address concerns and ensure continued success
- Growth and Expansion: Identify opportunities for account growth, including upselling and cross-selling additional features or services. Collaborate with various internal teams to pursue these opportunities
- Advocacy and Feedback: Serve as the voice of the customer internally, providing valuable feedback to Product, Engineering, and Marketing teams to inform product development and improve the overall customer experience. Cultivate customer advocates who are willing to provide testimonials and referrals
- Performance Tracking and Reporting: Monitor customer health metrics, track progress against customer success plans, and provide regular reports to internal stakeholders
- Collaboration: Work closely with other Customer Success Managers, Partnership teams, Support, and Product teams to ensure a cohesive and seamless customer experience
- Continuous Improvement: Stay up-to-date on industry best practices and proactively identify opportunities to improve our customer success processes and strategies
Our take
Kajabi is a monetization platform that provides creators with a chance to turn their learning concept into a polished digital product - whether that's a course, membership, podcast, coaching program, newsletter, or even a full community.
Kajabi solves the issue of convoluted business functions by providing many of the tools needed in one simple place; including payment integration, forecasting, progress tracking, a visual builder, and more. It supplies a range of plans to suit creators with audiences of varying sizes, allowing a range of users to turn their knowledge into income.
Kajabi has helped its customers build hundreds of thousands of products and secured an impressive amount of funding towards growing the business. Its acquisition of Vibely, a platform for creators to build and lead vibrant communities, further contributes to the platform's ability to enable creators to manage and build their businesses as they want.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (1 round)
May 2021
$550m
GROWTH EQUITY VC
Total funding: $550m
Company benefits
- Fully paid health benefits
- Flexible vacation policy
- HSA contribution
- Generous company 401k matching
- Equity
- Free training resources
- Fitness incentive package
- Paid parental leave
- A fully-stocked office kitchen
- Nitro cold brew on tap
Company HQ
Quail Hill, Irvine, CA
Leadership
Ahad Khan
(CEO)Joined Kajabi in 2020 as COO and CFO before becoming the CEO in 2021. Previously a Senior Director of Business Operations and Programs at Microsoft, the COO and CFO at MileIQ, and the Vice President of Business Operations at Kiwi, Inc.
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