Principal Product Manager, Kraken.tech

• 7+ years of product management experience in enterprise software with at least three years of experience in the utility industry
• A big plus: experience with utilities in North America
• Proven experience leading cross-functional teams, including engineering, UX and data science
• Strong analytical skills, with the ability to define and track key success metrics
• Excellent communication and stakeholder management, balancing technical and business needs
• Comfort engaging with clients during sales, discovery, and delivery,
• Passion for customer experience, with a strong focus on usability, efficiency, and empathy

• As Staff/Principal Product Manager - Supplier Choice, you will be responsible for ensuring Kraken builds the features and functionality needed to support Supplier Choice specifically in Massachusetts, New York State, while also designing the capabilities for other contexts, both in North America and across the globe
• You will have a dedicated team of engineers, as well as matrixed responsibilities across the entire product team to scope and assign prioritised new features and functionality needed from other key product verticals
• This is a high-impact and high-profile role, with a clearly defined business need and priority, but space to dig deep and define the how
• Play a leadership role in developing a key product capability to support Kraken’s entry into a new market,
• Develop a deep understanding of our enterprise clients’ needs and prioritized outcomes across the globe to shape the products we build
• Conduct market research and competitive analysis of distribution grid utilities needs to support competitive suppliers, and supplier choice to inform product and commercial strategy
• Develop, prioritize, and execute your product roadmap, ensuring we deliver required outcomes, within the timelines agreed to, while also building a flexible experience within our core application
• Work closely with engineering to build, test, and refine products
• Drive a best-in-class user experience
• Partner with client delivery and the Kraken experience teams to identify pain points, optimize workflows, and improve resolution rates for our clients

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Team events and activities: Participate in team events and cohesion activities to build stronger connections

Total funding: $8.5m

Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.