Director of Engineering Operations, Procore
$233.4-320.9k
+ Bonus Incentive Compensation + Equity
Construction management platform
Be an early applicant
Construction management platform
1001+ employees
Be an early applicant
$233.4-320.9k
+ Bonus Incentive Compensation + Equity
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- 10+ years of enterprise-grade production operations experience with world class 24x7 incident management policies and procedures. Relevant operational experience in SaaS or high volume transactional environments serving millions of global users
- 7+ years of leadership experience in governing and managing engineering toolchains to drive engineering excellence and standards across a diverse tech landscape
- Experience with global follow-the-sun engineering response procedures as well as handling customer communications at an executive level
- Proven data-driven leadership with creating frameworks, templates, processes, and cadences that facilitate decision-making, including metrics, dashboards, and organizational comms that optimize ITIL best practices such as reducing MTTD and MTTR
- Experience in building and facilitating enterprise-grade disaster recovery policies and procedures
- Licenses/Certificates/Designations – based on the field of technical expertise
- A deep understanding of software development lifecycles (SDLC) and product management best practices, such as lean product management, Agile Scrum, Kanban, CI/CD, etc
What the job involves
- As a Director, Engineering Operations, you will oversee global engineering operations
- This includes global engineering response of all production systems and leadership of our Site Reliability and Engineering teams
- You will oversee the response, resolution, and coordination of on-call teams to maximize the availability and reliability of all Procore production systems
- You will lead weekly operational reviews detailing major incidents, oversee incident retrospectives, and ensure timely remediation plans are completed with high quality to avoid future incident repeats
- You will work closely with our internal product teams to influence opportunities that improve Procore products and services from an operational lens
- You will deliver and execute well-designed and strategically aligned operational policies and procedures to minimize downtime for Procore’s customers as well as preparing and approving customer facing incident reports
- You will leverage your previous operational experience to facilitate world-class operational runbooks, disaster recovery procedures, and compliance policies
- You will work with customer support, external comms, and legal representatives as appropriate
- You will regularly present executive leadership summaries concerning Procore state of operations
- This position reports to the VP, Runtime Platform & Architecture based in the Greater Austin, TX metropolitan area
- Develop and execute Procore’s global operations strategy while regularly communicating with executive leadership
- Deliver and operate an effective incident management framework. This means you will lead and coordinate incident response efforts globally, ensuring minimal downtime while establishing world class operation standards and communication protocols during incidents
- Identify and mitigate operational risks
- Build and manage a high-performance SRE team, troubleshoot complex problems, setting performance goals and metrics, ensuring systems meet or exceed established benchmarks
- Develop and maintain contingency plans to address potential disruptions
- Versed in various compliance policies and procedures including, but not limited to, disaster recovery, change management, security protocols, audit compliance, and support
- Manage teams responsible for Maintenance and Operations of Procore FedRAMP authorized systems and environments
- Collaborate, where appropriate, with various internal teams such as customer relations, legal, quality, product and engineering, as well as senior leadership
- Develop and manage the operations budget, ensuring cost-effectiveness
Application process
- We’re looking for someone to join us immediately
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company HQ
Carpinteria, CA
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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