Implementation Analyst, Dealpath

• A strategic thinker who is a recent grad or early in your career with ambitions to grow your career in tech
• Product-focused; you enjoy and feel challenged mastering new software
• A proactive problem solver who feels excited about contributing new ideas towards achieving operational excellence in a fast paced environment
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Always thinking of new ways to effectively serve customers and improve the Implementation team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
• Bachelor’s degree or higher
• Strong knowledge and proficiency in Excel / Google Sheets
• Strong written and verbal communication skills
• Empathy for customers, and passion for helping them
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• High attention to detail and accuracy

Desirable

• As an Implementation Analyst you will play a vital role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities
• Additionally, the Implementation Team is supportive and values collaboration, which means they’ll be with you to support your career growth
• Being an Implementation Analyst at Dealpath is also a great opportunity to hone your skills to take a step further into your career
• Support Implementation Managers on the implementation of the Dealpath platform for our enterprise clients, including participating in client meetings and documenting requirements
• Configure the Dealpath platform for enterprise clients
• Support data migrations for our enterprise clients
• Create process documentation and training collateral for enterprise clients
• Maintain internal project management systems such as Asana and Salesforce
• Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or product enhancements