Strategic Partner Account Manager, Bazaarvoice
$111.4-167.1k
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$111.4-167.1k
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 8+ years of experience in enterprise account management, strategic client leadership, or consulting
- Proven experience managing complex, multi-million-dollar enterprise relationships
- Strong executive presence and comfort leading C-level conversations
- Demonstrated ability to build multi-year growth strategies and influence revenue outcomes
- Experience partnering closely with Sales on account planning and deal strategy
- Ability to navigate and influence cross-functional teams without direct authority
- Strong commercial acumen and understanding of SaaS revenue models
- Exceptional written and verbal communication skills
What the job involves
- As a Strategic Partner Account Manager you are the executive-level relationship leader for Bazaarvoice’s largest and most complex Content Activation Solutions (CAS) enterprise accounts. This is a senior role designed to elevate our engagement beyond campaign execution.
- You will serve as a trusted advisor to client executives, and orchestrate cross-functional alignment to unlock expansion and protect retention across our most strategic relationships.
- Your role is to ensure we are aligned at the highest levels - strategically, commercially, and operationally. If you thrive in executive conversations, can connect product strategy to business outcomes, and know how to navigate complex enterprise environments, this role is for you
- Serve as the executive-level CAS partner for top enterprise accounts
- Build and maintain trusted advisor relationships with senior client stakeholders and strategic partners
- Elevate conversations from campaign delivery to business impact<br>Revenue & Growth Strategy
- Deliver long-range, multi-year account strategy aligned to client priorities
- Partner closely with Sales Leadership on account planning, whitespace identification, and deal shaping
- Contribute to renewal strategy and expansion motions to protect and grow ARR
- Articulate CAS value in executive-level business terms
- Lead Executive Business Reviews (EBRs) and strategic planning sessions
- Translate enterprise client objectives into CAS program strategy and roadmap alignment
- Develop compelling narratives that connect CAS outcomes to broader digital transformation goals
- Cross-Functional Orchestration
- Orchestrate across CAS Account Management, Product, Operations, and Sales to ensure strategic alignment
- Escalate and resolve risks at the leadership level before they impact revenue
- Identify systemic friction and drive improvements that benefit enterprise delivery at scale
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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