Strategic Client Partner Account Manager, Bazaarvoice
$111.4-167.1k
UGC-based shopper engagement platform
Open for applications
UGC-based shopper engagement platform
1001+ employees
Open for applications
$111.4-167.1k
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 8+ years of experience in enterprise account management, strategic client leadership, or consulting
- Proven experience managing complex, multi-million-dollar enterprise relationships
- Strong executive presence and comfort leading C-level conversations
- Demonstrated ability to build multi-year growth strategies and influence revenue outcomes
- Experience partnering closely with Sales on account planning and deal strategy
- Ability to navigate and influence cross-functional teams without direct authority
- Strong commercial acumen and understanding of SaaS revenue models
- Exceptional written and verbal communication skills
What the job involves
- As a Strategic Partner Account Manager you are the executive-level relationship leader for Bazaarvoice’s largest and most complex Content Activation Solutions (CAS) enterprise accounts. This is a senior role designed to elevate our engagement beyond campaign execution.
- You will serve as a trusted advisor to client executives, and orchestrate cross-functional alignment to unlock expansion and protect retention across our most strategic relationships.
- Your role is to ensure we are aligned at the highest levels - strategically, commercially, and operationally. If you thrive in executive conversations, can connect product strategy to business outcomes, and know how to navigate complex enterprise environments, this role is for you
- Serve as the executive-level CAS partner for top enterprise accounts
- Build and maintain trusted advisor relationships with senior client stakeholders and strategic partners
- Elevate conversations from campaign delivery to business impact<br>Revenue & Growth Strategy
- Deliver long-range, multi-year account strategy aligned to client priorities
- Partner closely with Sales Leadership on account planning, whitespace identification, and deal shaping
- Contribute to renewal strategy and expansion motions to protect and grow ARR
- Articulate CAS value in executive-level business terms
- Lead Executive Business Reviews (EBRs) and strategic planning sessions
- Translate enterprise client objectives into CAS program strategy and roadmap alignment
- Develop compelling narratives that connect CAS outcomes to broader digital transformation goals
- Cross-Functional Orchestration
- Orchestrate across CAS Account Management, Product, Operations, and Sales to ensure strategic alignment
- Escalate and resolve risks at the leadership level before they impact revenue
- Identify systemic friction and drive improvements that benefit enterprise delivery at scale
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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