Customer Success Manager, Deepki
French Market
2-5 days a week in office (11ÈME, Paris)
Data intelligence platform
Open for applications
Data intelligence platform
201-500 employees
Open for applications
2-5 days a week in office (11ÈME, Paris)
201-500 employees
Company mission
To support real estate players in their transition towards net zero.
Role
Who you are
- Fluency in French and English is mandatory
- A first working experience (CSM, Saas, consulting...)
- Sense of customer contact, ideally BtoB
- Project management experience
- Quality and methodology
- Agile, able to handle complex topics
- Communication and teaching skills
Desirable
- Interest in data and/or tech topics
- Interest in ESG issues
What the job involves
- Project management during the initial implementation phase of the customer platform
- Configuration of the Deepki business application according to the customer's needs
- Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)
- Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty
- Supporting our clients' CSR implementation projects, for example in the context of the application of French or European regulations (e.g. Decree on Tertiary Sector)
- Improving internal processes and the level of services provided by the team
- Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team
Our take
The French-based data intelligence platform, Deepki, enables clients to collect ESG - Environmental, Social and Governance - data and provides investment plans to guide them towards reaching net zero carbon emissions.
The real estate sector is responsible for approximately 40% of the Earth’s carbon emissions; hence Deepki’s market space is both appealing for brands and urgent for the planet. Indeed, the company has seen 100% year-on-year growth over the past few years given the real estate sector’s increasing need for insight into their ESG performance.
2022 funding, co-led by One Peak and Highland Europe, will be invested into greatening Deepki’s impact by funding its support of more asset owners in combating climate change as well as accelerating its international deployment.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$157.8m
SERIES C
Jun 2019
$8.5m
EARLY VC
Total funding: $168.5m
Company benefits
- We provide a flexible environment where employees can work from home up to 3 days per week.
- We organize regular social events to build relationships and spirit among employees.
- We invest heavily in the training and development of our employees and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company.
- Health/Pension Insurance
- Meal vouchers
- Transportation allowance
- Winter and summer bonuses
Company values
- Drive
- Commitment
- Righteousness
- Goodwill
Company HQ
Folie-Méricourt, Paris, France
Articles
Leadership
Emmanuel Blanchet
(Managing Director)Previously served as Manager for Carbone 4 and was Commercial Business Manager for Bouygues Construction.
Vincent Bryant
(CEO)Previously served as Director for Cap Digital, Energy Efficiency Director for Cofely Ineo, Cofely Endel and GDF SUEZ Energy Services, and as Utilities Business Manager for M&C Energy Group.
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