ER Advisor, Gousto
4-5 days a week in office (Warrington)
Recipe boxes delivered to your door
Open for applications
Recipe boxes delivered to your door
1001+ employees
Open for applications
4-5 days a week in office (Warrington)
1001+ employees
Company mission
To be the most-loved way to eat dinner.
Role
Who you are
- Everyone is welcome and we're looking for applications from people of all backgrounds and experiences
- Strong knowledge of employment law and a passion for keeping your expertise current
- Confident communicator with the ability to translate complex ideas clearly and pragmatically
- Skilled at building trusted, credible relationships at all levels
- A self-starter who is proactive, resilient and focused on creating great employee experiences
- Comfortable working with HR systems and drawing insights from people data to support actions
- Experienced in managing a range of ER cases with a practical, solutions-focused approach
- Familiar with fast-paced environments such as FMCG, retail, logistics or ecommerce
Desirable
- CIPD Qualification
What the job involves
- We're looking for an Employee Relations Advisor to join our People team at our busy Warrington site. Reporting to the Site People Partner, this is a key role providing day-to-day support for managers and leaders on employee relations matters, coaching and guiding them through challenges, and ensuring consistent and timely advice
- This site-based role offers the opportunity to work on a range of ER topics and change projects. You'll play a part in shaping policy, driving engagement, and supporting organisational change, all while helping to maintain compliance with employment law and internal best practice
- This is a full-time, permanent position based at our Omega South site. We offer flexibility in working patterns and encourage a discussion about what could work best for you - including occasional early morning or twilight hours
- Coach and train line managers on policies and procedures to promote confident, independent handling of people matters
- Support in the development and ongoing improvement of people policies in collaboration with the broader GTO team
- Provide challenge and support to ensure fair and consistent application of policies
- Monitor and assess contract provisions (e.g. shift patterns, time & attendance) to ensure they are future-fit
- Build trusted partnerships with site stakeholders to respond to ER matters promptly and professionally
- Support and guide line managers on attendance, wellbeing and Occupational Health processes, including data tracking and insights
- Advise and guide on live ER case management including investigations, disciplinaries, grievances, absence, appeals and early conciliation
- Promote an ER ownership mindset across leadership, empowering confident and informed decision-making
- Actively participate in the site's Employee Forum to encourage open dialogue and action tracking
- Recommend and implement process improvements across the ER remit
Our take
There is an accelerating consumer need to eat healthily, sustainably, and at value. Gousto aims to meet this need with its meal-kit delivery service, which offers pre-packaged ingredients and recipe instructions. It sets itself apart with more than 200 different recipes to choose from each week - a third of which are customisable.
In 2021, Gousto sold more than 90 million meals, amounting to three meals every second, a figure that is on the rise. It is part of the UK Plastics Pact, which advocates for 100% reusable, recyclable and compostable plastic. As a member, Gousto has committed to eliminating problematic plastics, stimulating innovation and helping to build a stronger recycling system in the UK.
Gousto became a B Corp certified company for its sustainability efforts. Following huge investments in 2023, the company is now a unicorn and is sure to continue its growth over the coming years as more consumers switch to convenient online grocery shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
25 people
Jasmine Virdy, People Partner
Our mission
We enable people to do the greatest work of their lives.Insights
Company
Funding (last 2 of 13 rounds)
Feb 2023
$65.4m
LATE VC
Jan 2022
$100m
LATE VC
Total funding: $372.1m
Company benefits
- Life assurance
- Cycle to work scheme
- Employee Assistance Programme
- Interest free loan to spend on the latest tech
- Referral scheme
- 25 days holiday (excl. bank holidays), + a holiday day added each year (up to 30 days), + buy up to 5 days extra holiday
- 40% Gousto discount, 15% for friends and family, and first box free
- Digital GP & wellbeing apps
- Private healthcare
- Discounted gym membership
- Company pension
Company values
- Dream - We’ve got huge ambition and believe everything is possible - Curious, bold and resilient, we’ve got an insatiable appetite to learn and grow
- Deliver - We work at pace and focus on impact, taking ownership of the solution and raising the bar every step of the way
- Care - We obsess over our customers, doing the right thing for them and for the planet. We are one team, supporting and celebrating one another
Company HQ
Shepherd's Bush, London HQ, UK
Articles
Leadership
Timo Boldt
(Founder & CEO)Spent 4 years in Finance at Rothschild and a hedge fund before founding Gousto in 2012. Sits on the Digital Advisory Board at Unilever.
People progressing
Joined as Operations Development Director, being promoted to EVP Operations after 1 year, and has since become Chief People Officer.
Joined as a Customer Care Agent in 2014, and is now Head of Customer Care.
Joined as PR Manager, being promoted to Senior Brand and PR Manager after 1 year and again to Head of Brand Marketing and PR after 3 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Gousto
- Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equality in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.
- Our Inclusion Communities are employee-led groups that connect people with shared identities, lived experiences, and passions. They champion each other, raise awareness of what matters most, and help us build a workplace where everyone belongs. Whether it’s Pride Sports Day, an Eid feast, learning from disability advocates, or providing free period products across our sites, our communities help turn care into action and they’ve driven meaningful change, shaping policies that support our people through key life moments, from enhanced parental leave to menopause, fertility and baby loss support. They’re powerful platforms for connection, celebration and progress, and we’re always striving to do better.
- We currently have nine active communities: Gousto Mind, Gousto Women, Gousto Muslim, Gousto Black, Gousto Asia, Gousto Pride, Gousto Neuro & Gousto Parents.
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