Senior Support Systems Engineer, Wiz
$168-231k
+ Equity
More information about location
Cloud security software for modern cloud protection
Be an early applicant
Cloud security software for modern cloud protection
1001+ employees
Be an early applicant
$168-231k
+ Equity
More information about location
1001+ employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent industry experience
- 5+ years of hands-on experience in a tools engineering, application development, or support operations role
- Experience integrating and optimizing AI/ML models, including prompt engineering, training/fine-tuning, and grounding
- Demonstrable experience building applications using Python and web frameworks (HTML, CSS, JavaScript)
- Proficiency with SQL and experience with data warehouses like Snowflake or BigQuery
- Experience working with version control systems, particularly GitHub
- A proven track record of creating and maintaining technical documentation
- Excellent problem-solving skills and the ability to work independently on complex projects
Desirable
- Experience with integration/automation platforms like Workato
- Familiarity with administering SaaS platforms such as Zendesk or ServiceNow
- Knowledge of cloud security concepts and the technical domain of support (Azure, AWS, GCP)
- Experience with REST APIs or GraphQL
- Understanding of ITIL or other ITSM frameworks
What the job involves
- As a Senior Support Systems Engineer, you will be part of a team focused on operational excellence and innovation. In this role, you will design, build, and maintain the internal applications and infrastructure that our global support teams rely on
- You will leverage your expertise to create solutions that enhance troubleshooting capabilities, optimize ticket management, and provide critical visibility for leadership, including the development of automations and AI-powered workflows to intelligently route and manage customer cases
- Design, develop, and maintain custom applications and integrations to improve the efficiency and effectiveness of the global support organization
- Own the technical infrastructure of internal support tools, ensuring reliability, scalability, and performance
- Build and manage AI-powered workflows to agentically analyze, tag, and route incoming support tickets to the appropriate teams
- Develop applications and dashboards to give support managers greater visibility into their team's performance and case backlog
- Manage code and deployments using GitHub, and produce clear, comprehensive documentation for all systems and processes you create
- Collaborate with support engineers and leadership to gather requirements and translate operational needs into technical solutions
- Monitor, troubleshoot, and resolve issues within the support systems stack to ensure business continuity
Our take
Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.
Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.
This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company benefits
- Health benefits: We've got your health covered, plain and simple.
- Home Office Setup: Your comfort zone gets a work makeover, on us.
- Flexible PTO Policy: Time off that works with your life, not against it.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
- Lunch provided: Lunch? Consider it sorted.
- Free Wiz Swag always available: Wear your Wiz pride, anytime.
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(Co-Founder & CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(Co-Founder & CTO)Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(Co-Founder & VP of Product)Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.
Roy Reznik
(Co-Founder & VP of R&D)Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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