Client Relationship Manager, Clear Junction
Offers bonus
3+ days a week in office
Global payments solutions provider
Posted today
Global payments solutions provider
101-200 employees
Posted today
Offers bonus
3+ days a week in office
101-200 employees
Company mission
To help financial companies make payments and conquer the world by giving them access to local solutions on a global scale.
Role
Who you are
- Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech)
- 1-3 years of experience in Payments/FinTech/Banking/FX industries
- High-level understanding of types of payment service providers, with a particular focus on bank transfers in the EU and UK
- General understanding of CRM practices
- Customer oriented mindset
- Excellent communication and problem solving skills
- Aptitude for fostering positive relationships
Desirable
- Knowledge of International regulation, compliance and AML / KYC frameworks
- Working knowledge of a European language is a strong plus
What the job involves
- Build and maintain strong business relationships with clients
- Monitor client business changes, challenges, and needs
- Conduct client analysis to understand strategy, expansion plans, and pain points
- Advise clients on optimising CJ services or transitioning to better-suited solutions
- Report key client insights and analysis to the Head of the Relationship Management Department
- Notify the Risk and Compliance Department of significant client business changes
- Develop and execute problem-solving and revenue growth strategies
- Keep accurate records in SuiteCRM and HubSpot
- Client Analysis & Relationship Management
- Track client transactions and revenue trends
- Analyse quality of service metrics and client-related complaints
- Conduct client surveys and review feedback
- Implement action plans to enhance client satisfaction and business performance
- Sales & Negotiation
- Identify upsell and cross-sell opportunities for existing clients
- Lead client negotiations and finalise updated client solutions
- Prepare and manage client offers, securing necessary approvals
- Draft and negotiate contracts, ensuring compliance and approvals
- Risk & Compliance
- Serve as a first line of defence on AML, financial crime, and sanctions risks
- Assess and manage client debt, negotiating repayments where necessary
- Recommend service suspension or contract termination for overdue debts (subject to senior management approval)
- Product & Service Enhancement
- Facilitate testing and implementation of new products and services
- Gather and process client feedback for service and software improvements
- Propose enhancements to proprietary software, statistical reports, and CRM functionality
- CRM & Documentation
- Ensure complete and accurate record-keeping within CRM systems
- Maximise the utilisation of CRM tools for efficiency and tracking
Salary benchmarks
Our take
In an increasingly globalised world, Clear Junction is helping financial companies gain access to local payment solutions on a global scale with a platform that enables companies and their customers to deal with payments in multiple currencies through a single channel.
Clear Junction's proprietary technology boosts competitive advantage by giving companies the ability to integrate seamless, automated cross-border payments into their services. The strong product is supported by continued development including a digital collaborative platform and the implementation of localised IBANs across major European countries.
The company was named one of Europe's fastest growing companies in the 2024 FT 1000, and its no surprise given the amount of partnerships it secured around that time. With its impressive growth, the future is one of much excitement for Clear Junction.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- 25 days holiday (plus bank holidays)
- Private Medical Insurance: You will be eligible for our full Private Medical & Dental Cover (after probationary period)
- Life Assurance
- Employee Assistance Programme plus Rewards and Perks Discount with YuLife
- Enhanced Company Pension Scheme
- Hybrid working arrangement
Company HQ
Mayfair, London, UK
Leadership
Dima Kats
(Chair & Founder)Previously served as Director of Client Integrations for Cambridge Global Payments, Vice President of Product for Payoneer Inc, and Product Director for E4X/BorderFree BRDR: NASDAQ.
Teresa Cameron
(Group CEO)Previously Finance Director / Company Secretary at Charis Grants, Finance Director at UNiDAYS and Head of Finance Operations for PRS.
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