Product Support Engineer, Nominal
$93.5-140k
Unified software suite to test and operate hardware
Be an early applicant
Unified software suite to test and operate hardware
201-500 employees
Be an early applicant
$93.5-140k
201-500 employees
Company mission
To provide the tools and infrastructure engineers need to deliver mission-critical capabilities at scale in the shortest time possible.
Role
Who you are
- Strong Technical Fluency: Comfortable with APIs, relational databases like Postgres, MySQL, or ClickHouse, and observability tools like Datadog. You can write Python, navigate a codebase, and work comfortably in GitHub
- A Builder Mindset: You enjoy figuring things out yourself. You don't need a perfectly documented playbook and are comfortable digging into unfamiliar systems to find the answer
- Customer Empathy: You like working directly with technical users and can translate a customer's problem into a clear technical issue or product opportunity
- Debugging Instincts: You know how to follow a problem through logs, data, APIs, and code to get to the root cause rather than stopping at a workaround
- Product Thinking: You can recognize when a customer issue points to a deeper product problem and advocate for changes that improve the experience for more than one customer
- Cross-Functional Strength: You can work seamlessly with engineering and product, communicate technical context clearly, and keep issues moving without waiting for someone else to take ownership
- Clear Communication: You can explain complex technical problems simply, whether you're talking to an engineer, a customer, or an executive
- Hardware Curious: Experience with hardware development, testing, measurement, validation, or other engineering environments is a strong plus
- Familiarity With Technical Data: Experience with tools or formats like LabVIEW, MATLAB, MCAP, or HDF5 is a plus
- Data Skills: Strong SQL and Python skills, including experience with Pandas or similar data analysis tools
What the job involves
- We’re looking for a Product Support Engineer who sits at the intersection of software, product, and customer experience
- You're closer to a product engineer than a ticket resolver
- You'll spend your time understanding how technical customers use the product, debugging real engineering problems, partnering with the teams building Nominal, and turning what you learn into a better product
- Own Technical Problems End-to-End: Take ownership of complex customer issues from initial investigation through resolution. You’ll dig into the problem, identify the root cause, and drive it to closure
- Work Directly With Engineers: Partner closely with highly technical customers to understand how they use Nominal, troubleshoot issues, and help them get the most out of the product
- Debug the Real Thing: Dive into logs, APIs, databases, code, and production systems to understand what’s happening. You won’t just be routing tickets, you’ll be solving problems
- Partner With Product & Engineering: Bring customer problems directly to the teams building the product. Help distinguish bugs from product gaps, influence priorities, and push issues toward lasting solutions
- Turn Support Into Product Improvements: Identify recurring patterns across customers and use those insights to improve the product, documentation, tooling, and overall customer experience
- Build the Knowledge Base: Create technical documentation, troubleshooting guides, and internal tools that make the team and our customers more self-sufficient
- Use AI to Work Smarter: Leverage AI to accelerate debugging, investigate issues, automate repetitive workflows, and build tools that make technical support more scalable
- Own High-Impact Moments: When something breaks or a customer is blocked, you’ll be the person who jumps in, figures out what’s happening, and keeps everyone moving
Our take
Whilst leading workflow platforms such as Monday and Basecamp are designed for general use, teams in more specific industries may benefit from experiences designed for their sector. Nominal has built a data analysis platform and workflow system tailored to the needs of engineering teams managing complex machines in industries such as aerospace and defense.
Nominal’s platform caters to engineering teams who develop, validate and monitor hardware, enabling them to build observability and control over mission-critical machines. It automates routine tasks and streamlines collaboration between team members, ensuring that all stages of a machine’s development have rigorous oversight.
Having only come out of stealth in 2024, Nominal’s path to market has been accelerated by several rounds of funding. This is being used to expand operations and business reach as it attempts to cut into a competitive market. With its target audience pitch well articulated, the company has become the fastest-growing software platform in hardware development with 6X customer growth across aerospace, defense, energy, robotics and manufacturing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2026
$80m
SERIES B
Jun 2025
$75m
SERIES B
Total funding: $182.5m
Company benefits
- 100% covered health, dental, and vision insurance (for you and family)
- $500/year hardware sensor stipend
- 12-weeks parental leave
- In-office 5 days per week
- 401K
- Employee-friendly equity terms
- Unlimited paid vacation
- Wellness Stipend ($100/mo)
- Fertility and family planning ($15,000 lifetime)
- Learning & development stipend
- Gourmet lunch provided daily
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Jason Hoch
(Co-Founder)Previously a Software Engineer/Engineering Lead at Vercel, Newfront Insurance and Palantir Technologies.
Cameron McCord
(Co-Founder & CEO)Previously an Investor at Lux Capital. Was also Head of Defense at Saildrone, Advisor at Applied Intuition, and worked in Product and Growth at Anduril Industries.
Bryce Strauss
(Co-Founder)Previously an MBS and MBA Candidate at Harvard Business School, as well as Summer Associate at The Engine and a member of the Executive Leadership Development Programme at Lockheed Martin.
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