Technical Director, Norm AI

• Extensive experience (8+ years) leading complex technical projects or engineering teams, particularly in platform or cloud infrastructure domains
• Deep technical expertise in building and scaling highly available, multi-cloud infrastructures
• Strong foundation in Infrastructure as Code, observability tools, and CI/CD practices
• Demonstrated success in strategic technical leadership, fostering engineering excellence, and driving team productivity and innovation

Desirable

• As the Technical Director of Platform Engineering, you will lead our critical platform and cloud infrastructure initiatives, shaping the architecture that supports our rapidly scaling, multi-cloud AI platform
• You will collaborate closely with engineering leadership, product teams, and enterprise clients to architect robust systems, establish strategic technical direction, and foster an innovative engineering culture
• This is a non-management position
• Provide strategic leadership for the Platform Engineering team, including areas like observability, reliability, CI/CD, developer experience, and multi-cloud infrastructure
• Define technical roadmaps that anticipate the complexities of scaling our AI compliance platform across global enterprise deployments
• Drive adoption of modern practices such as Infrastructure as Code, comprehensive observability, fault tolerance, and continuous deployment
• Champion architectural excellence to ensure reliability, scalability, and security across cloud providers (AWS, Azure)
• Foster innovation around unique platform challenges including scalable regulatory AI execution, resilient job processing, secure multi-tenancy, and flexible deployment patterns (single tenancy, etc)
• Collaborate cross-functionally with engineering managers, product leaders, and stakeholders to align technical initiatives with business objectives
• Mentor and grow senior ICs and technical leads, enhancing the technical capabilities and decision-making autonomy across the platform team
• What Success Looks Like:
• 30 days:
• Rapidly onboard into Norm Ai's unique compliance-focused platform architecture
• Assess current technical strategies and identify key areas for architectural and operational improvements
• 60 days:
• Define and communicate a clear technical vision and strategic roadmap for platform engineering
• Initiate improvements to enhance reliability, developer productivity, and platform resilience
• 90 days:
• Drive significant enhancements to infrastructure scalability and reliability
• Establish yourself as a trusted technical leader, providing clear mentorship and thought partnership across the engineering organization