Customer Success Manager, CluedIn
+ Stock Options
Master Data Management Platform
Job no longer available
Master Data Management Platform
21-100 employees
Job no longer available
+ Stock Options
21-100 employees
Company mission
To give companies the data foundation they need to fulfill their data-driven initiatives.
Role
Who you are
- If you're excited about fostering customer success, building relationships, and driving value through complex technical solutions, this opportunity is for you
- Proven success in project management, ideally in fast-paced, high-stakes environments
- Strong communication and interpersonal skills, with a demonstrated ability to build and sustain client relationships
- Commercial awareness with a solid understanding of financial management, budgeting, and contract terms
- Problem-solving mindset with the ability to anticipate and resolve issues
- Experience managing multiple projects simultaneously with a customer-first approach
- Bachelor’s degree in Business, Management, or a related field; PMP certification is a plus
- Customer-first mindset with a passion for delivering value and success to clients
- Strategic thinker with a focus on achieving both short-term and long-term goals
- Adaptable and flexible, able to respond to changing needs and challenges
- Commitment to excellence, professionalism, and integrity in all client interactions
What the job involves
- The Customer Success Manager role provides the opportunity to work closely with our EMEA clients, managing strategic relationships across various time zones and markets to ensure their ongoing success
- Reporting to the CPO, the Customer Success Manager (CSM) will play a pivotal role in ensuring the seamless delivery of our innovative solutions and maintaining strong client relationships
- This role will specifically focus on overseeing our EMEA clients, ensuring their needs are met and driving value through strategic engagement
- Lead with Purpose: Drive the full lifecycle of projects using agile methodologies, ensuring projects are delivered on time, within scope, and aligned with client expectations
- Proactive Risk Management: Identify potential risks early, remove roadblocks, and communicate transparently to maintain project momentum
- Customer Relationship Champion: Build and nurture strong client relationships, acting as the primary point of contact during project delivery and beyond. This role will specifically focus on our EMEA clients, ensuring a tailored approach to their needs
- Monitor & Measure Success: Track and report project progress through key performance indicators (KPIs), delivering updates to internal and external stakeholders
- Problem Solver: Resolve customer enquiries and influence the product roadmap through valuable client insights and feedback
- Product Advocate: Act as a CluedIn expert, leading client training sessions to boost product adoption and utilisation
- Upsell & Cross-Sell Strategist: Identify opportunities to enhance client value through upselling and cross-selling of our solutions
- Deliver Value: Ensure every project deliverable is aligned with client goals and consistently exceeds expectations
- Commercial Focus: Manage projects with a clear understanding of financials, ensuring profitability while delivering high value to clients
- Drive Continuous Improvement: Champion best practices, improving processes, and methodologies to optimise project outcomes
- Secure Long-Term Relationships & Renewals: Foster lasting relationships to ensure contract renewals and long-term client success, with a focus on EMEA-based clients
Our take
According to a recent survey, over 60% of all data within organizations is never analysed, leading to inefficient processes and poor decision-making due to incomplete information. Furthermore, the cost of collective data prep is expected to be more than $450 billion.
Cluedin is a modern data management platform that aims to facilitate the procedure of making data ready for insights, helping enterprises easily access data that is scattered across their company. The company allows their customers to integrate over 600+ sources of data using a graph database to infer connectivity from the data source.
Cluedin already has customers in a range of verticals including Nordea, SAP, and Ticketmaster and is currently focused on increasing its customer base in the US market. The founding team is made up of engineers from Sitecore who aim to use their experience to scale the company further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$15m
SERIES A
Apr 2017
$1m
EARLY VC
Total funding: $16m
Company benefits
- Attractive Pension scheme
- 25 days holiday excluding standard public holidays
- Flexible remote work policy
- Allowance for home office for remote workers
- Continuous learning culture
- Other Company Benefits (which are country dependant) may include:
- Healthcare cash plan
- Life Insurance
- Employee Assistance Programme
- Private Medical Insurance
Company HQ
København N, København
Leadership
Martin Hyldahl
(CTO)Previously Software Developer/Architect at Softronic for 3 years, at Mondo A/S for 8 years and at Sitecore for 2 years.
Pierre Derval
(CPO)Previously Vice-President Product Development at Ziliko for 1 year, Software Engineer at Experteam for 2 years, Team Leader at GENIVAR for 1 year and Senior Software Engineer at FLEJAY also for 1 year.
Tim Ward
(CEO)Studied Computer Software Engineering at the Queensland University of Technology. Previously CEO at Jerrong for 1 year and Product Architect at Sitecore for 7 years.
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