Technical Accounts Coordinator, SpotHero
$60-75k
+ Discretionary Bonus + Stock Options
More information about location
1+ day a week in office (Clark St. Chicago)
Off-street parking marketplace
Be an early applicant
Off-street parking marketplace
201-500 employees
Be an early applicant
$60-75k
+ Discretionary Bonus + Stock Options
More information about location
1+ day a week in office (Clark St. Chicago)
201-500 employees
Company mission
To simplify finding and booking off-street parking for stress-free travel experiences.
Role
Who you are
- 2+ years of experience in customer support, operations, technical coordination, or a related administrative role (technology or parking industry experience a plus)
- Strong organizational skills with the ability to manage and triage multiple competing priorities
- Comfortable working in Salesforce, Slack, Google Workspace, and Confluence
- Ability to learn new tools, systems, and workflows quickly
- Clear, professional written and verbal communication skills
- A proactive, detail-oriented mindset with a strong sense of ownership
- Interest in growing into a more senior technical role (such as Technical Support Specialist)
- Bachelor's degree or equivalent hands-on experience preferred
- Action-Oriented - Maintains a sense of urgency to complete tasks and proactively seeks information rather than waiting for it
- Analytical - Examines information methodically and in detail to complete tasks accurately and identify when something needs to be escalated
- Collaboration & Team Communication - Works collaboratively with team members and cross-functional partners to complete tasks and achieve shared goals
- Multi-Task - Executes on more than one task at the same time while keeping the queue and assigned work organized
- Patience - Remains calmly focused when working through queues, ambiguous requests, and recurring issues
- Process Adherence & Improvement - Consistently follows established processes and identifies opportunities to improve or document them
- Relationship Management - Builds positive working relationships with coworkers and business partners across Supply, Growth, and Integrations
- Technical Capability - Curious about how systems and technology work and eager to learn and apply technical concepts such as Atom Feed and API connections
- Time Management - Prioritizes work effectively to meet service-level expectations and keep the team's queues healthy
- Tools we use:
- SpotHero Admin Backend, Salesforce (SFDC), Atom Feed (Usage / Worksheet), Django Admin, Integration SMS, Knowledge Sharing Platform (Confluence preferred), Slack, Google Workspace, Issue and Project Tracking Software (Jira preferred)
- Experience with logging and monitoring tools such as Sumo Logic
- Experience with GSuite, Salesforce, Jira and Confluence
What the job involves
- You will play a key role in supporting the Technical Accounts team by managing day-to-day integration operations, including triaging Integration SMS requests, executing Atom Feed integration configurations and bulk SFDC uploads, and monitoring the #parcs_integrations Slack channel
- You will partner with Senior Technical Support Specialists, Senior Technical Accounts Specialists, the Manager, Technical Accounts, and the broader Supply organization to ensure requests, configurations, and partner-impacting issues are addressed promptly and accurately
- This role is an excellent opportunity to build a strong foundation in technical operations, the parking industry, and SpotHero's PARCS partner ecosystem
- Manage and assign Integration SMS requests, including unassigned and reopened tickets routed in from integrations-support@spothero
- Com and SFDC
- Triage, assign, and escalate to the Senior Technical Support Specialist or Manager, Technical Accounts as appropriate
- Execute Validation API/Atom Feed integration configurations and bulk SFDC uploads using SpotHero Admin, Atom Feed Usage, the Atom Feed Worksheet, and Django; partner with the Senior Technical Accounts Specialist and Manager, Technical Accounts on complex configurations and escalate to the Integrations Squad when needed
- Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems
- Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform
- Monitor the #parcs_integrations Slack channel on the team's monitoring schedule and route requests to the appropriate SFDC queue
- Maintain a healthy Technical Accounts ticket queue in Salesforce, ensuring statuses are accurate, ownership is clear, and aging tickets are surfaced and escalated
- Executes PARCS integration onboarding and operational continuity by partnering with the Senior Technical Support Specialist, Senior Technical Accounts Specialist, Growth Managers, the #technical-supply-support Slack channel, and the Integrations Squad
- Capture and maintain documentation in Confluence for routine workflows, configuration steps, and monitoring procedures so the team can scale consistently
- Identify opportunities to improve and document existing intake, monitoring, and configuration processes; surface ideas to the Manager, Technical Accounts and Senior Technical Support Specialist
- Support the broader Technical Accounts team with ad-hoc business requests, queue triage, and bulk data management as needed
Our take
Finding a parking spot is an ever-increasing challenge, that is being solved by SpotHero, a platform which helps people find and book off-road parking across Canada and the US.
SpotHero is evolving with current trends by offering car-sharing and commercial fleet options, alongside partnering with Android Auto to increase its reservations and joining up with the navigation app Waze. It offers services to corporations too, and brings standardisation to the otherwise fragmented and often confusing parking industry.
As the only independent off-street parking marketplace in North America, SpotHero has established a robust infrastructure and is expanding its services and coverage. Part of this is in its recent partnership with Google, to integrate marketing reservations into Google Maps. This, along with its existing partnerships with platforms like Apple Maps, puts SpotHero in an exciting spot going forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$2.5m
LATE VC
Aug 2019
$50m
SERIES D
Total funding: $120.1m
Company benefits
- Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth
- Flexible PTO policy and great work/life balance – We value and support each individual team member
- Annual parking stipend – we help people park!
- The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere
- Up to 95% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave
Company HQ
Chicago Loop, Chicago, IL
Leadership
Mark Lawrence
(Co-Founder & CEO)Having studied Finance and Spanish at Bradley University, they spent 2 years as a Financial Analyst at Bank of America, before leaving in July 2010. That October, they founded SpotHero as CEO.
Larry Kiss
(Co-Founder & Chief Architect Officer)Having started their career at Advanced Micro Devices, they then worked at Motorola for 3 years and also as a Freelance Developer. They co-founded SpotHero with Mark, before co-founding iNotary in March 2011, where they worked as CTO for a year.
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