Technical Account Manager, Mirantis
OpenStack
Enterprise on-prem cloud & kubernetes support
Be an early applicant
Enterprise on-prem cloud & kubernetes support
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To empower developers and innovators to create extraordinary products and services by automating the discovery, integration, and operation of the best cloud and open-source technologies for their unique needs.
Role
Who you are
- 5+ years of experience in technical account management, service delivery, or similar client-facing, infrastructure-focused leadership roles
- Proven experience providing technical leadership and operational guidance for enterprise, regulated, or high-performance production environments, leveraging OpenStack, Kubernetes, and hybrid cloud infrastructure
- Strong understanding of core OpenStack components (Nova, Neutron, Cinder, Keystone, Glance), Linux systems, distributed systems, networking, and storage from a strategic, operational perspective
- Demonstrated ability to lead high-severity incidents, escalate appropriately, and communicate effectively with executives and engineering teams
- Ability to provide architectural guidance and strategic recommendations, including OS, hardware, and platform upgrades, balancing operational, technical, and business considerations
- Ability to provide proactive risk identification and mitigation guidance
What the job involves
- This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms
- As a Technical Account Manager, you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments
- This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth
- You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems
- You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy
- How success is measured:
- Strong SLA performance and a measurable reduction in escalations
- High client satisfaction (CSAT > 95%), driven by technical credibility and strategic guidance
- Fewer repeat incidents through proactive, systemic platform improvements
- Increased client confidence and effective adoption of Mirantis platforms
- Clear, actionable outcomes delivered in QBRs and strategic account sessions
Our take
The global cloud-native applications market has grown rapidly in recent years, as more companies look for scalable and flexible ways to build and run software. Managing these environments - often spread across cloud, on-prem, and hybrid setups - has become increasingly complex. SO that's where Mirantis comes in, focusing on open cloud software and what it calls a ZeroOps approach to simplify operations.
Mirantis offers a range of products used by millions of developers, designed to make it easier to build, deploy, and manage modern applications, Its tools help teams move away for manually handling infrastructure so they can focus more on writing code and delivering new features. As cloud environments continue to evolve, the company is a flexible, open alternative that adapts alongside changing developer needs.
Recently, Mirantis has been pushing further into this space with the development of k0rdent, an open-source platform designed dot act as a "super control plane" for managing Kubernetes across multiple environments. With its latest updates, k0rdent helps teams standardize how they deploy, scale, and monitor applications across cloud, on-prem, and hybrid setups. This focus on simplifying large-scale infrastructure management, combined with an open, community-driven approach, shows Mirantis is doubling down on helping organizations stay flexible while avoiding vendor lock-in.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2015
$100m
SERIES C
Oct 2014
$100m
SERIES B
Total funding: $220m
Company HQ
Pruneyard / Dry Creek, Campbell, CA
Leadership
Alex Freedland
(Co-Founder & CEO)Alongside Mirantis, Alex is an Advisor, Investor & Board Observer at Session AI and a Strategy Advisor at Nova Labs. Previously, he served as the CFO at FreedomFi for 3 years.
James Walbom
(CFO)Prior to joining Mirantis in 2026, James was a Global VP of Finance at SUSE and a VP of Finance & Operations/CFO at Rancher Labs.
Shaun O'Meara
(CTO)Shaun joined Mirantis in 2015 as a Senior Systems Architect, moving into the role of Field CTO in 2017 and CTO in 2024. Prior to Mirantis, he spent 15 years at Business Connexion as a Senior then Principal Systems Engineer and Solutions Architect.
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