Project Coordinator, Hometree

• If you thrive on spinning plates and turning chaos into clarity, this is your stage
• You’re the list-maker extraordinaire, the calm in the storm, and the person everyone turns to when things need to get done right, and fast
• Sales & Customer Service: Sales, negotiation, customer service experience – some of our best people had never seen a heat pump before they came to work for us
• Communication: Excellent written and verbal communication – you’ll be using the phone a lot
• Microsoft Office: Proficient in Microsoft Office specifically Outlook and Basic Excel
• Time Management: Time management and attention to detail
• Problem-Solving: Problem-solving and numeracy skills
• Teamwork: Team player with self-starting initiative
• Learning: Quick learner with thirst for new knowledge

Desirable

• Join us as a Project Co-ordinator—driving renewable installs, managing projects end-to-end, and turning complexity into seamless delivery
• Reporting to: Operations Director, IMS
• As Project Co-ordinator, you’ll be the operational hub for our renewable energy installations and service operations
• You’ll manage the full lifecycle of heat pump, solar PV, and battery projects—from sales handover to commissioning and client handover—while also coordinating reactive fault calls, maintenance visits, and annual servicing schedules
• This role demands a sharp mind and a steady hand. You’ll be juggling multiple projects, deadlines, and stakeholders—often all at once
• You’ll work closely with engineers, suppliers, and clients, making strong relationships with all stakeholders, to ensure smooth delivery and ongoing support, all while keeping timelines tight and communication crystal clear
• Coordinate installation projects for heat pumps, solar PV, and battery systems
• Review new jobs post-sales handover using simPRO and internal scripts
• Confirm site readiness, delivery timelines, and installation phases
• Schedule all elements of installation works including drilling, groundworks, electrical works, scaffolding and commissioning – over several visits if required
• Liaise with suppliers to order heat pumps, solar panels, inverters, batteries, cylinders, and controls
• Track project progress and update internal systems with planned and confirmed views
• Prepare handover documentation and servicing setup
• Send welcome emails and call clients within 72 business hours of job allocation
• Maintain regular contact throughout the project lifecycle
• Provide updates, manage expectations, and resolve queries
• Summarise client calls with follow-up emails and cc internal records
• Remind clients of site readiness requirements and installation milestones
• Maintain accurate job records, attachments, and delivery schedules
• Invoice clients at relevant stages (deposit, delivery, completion)
• Register warranties, building control, and insurance post-installation
• Generate weekly/monthly reports on project delivery and profitability
• Process BUS applications and redemptions
• Schedule engineers and confirm resource availability
• Conduct PPE, van, and equipment checks
• Support training coordination and job readiness
• Flag technical queries to Senior Engineers or Sales team
• Assist with stock management, missing items, and reorders
• Handle incoming fault calls and schedule reactive maintenance visits
• Coordinate engineer availability for urgent repairs and diagnostics
• Maintain service logs and ensure timely resolution of issues
• Schedule and manage annual service appointments for installed systems
• Communicate service reminders and follow-up with clients

• We usually respond within a week
• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Project Coordinator and Administrator (1 hr)
• Final Interview: A final interview with our Operations Director (30mins)