Head of Customer Success Management, Mistral AI
EMEA
+ Equity
Offers Visa sponsorship
Generative AI model developers
Open for applications
Generative AI model developers
501-1000 employees
Open for applications
+ Equity
Offers Visa sponsorship
501-1000 employees
Company mission
To make frontier AI ubiquitous, and to provide tailor-made AI to all the builders.
Role
Who you are
- This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex customer challenges, and are passionate about turning customer success into business growth
- 10+ years of experience in customer-facing roles, with a focus on team management (ideally building teams from scratch)
- Proven track record in project management for complex, cross-country programs, aligning large stakeholder groups
- Experience managing customer relationships in sales, consulting, or delivery roles, with KPIs tied to both delivery/CSAT and sales
- Experience selling or implementing technical products, with the ability to interact with Data and IT teams
- Strong communication skills, including presenting to large audiences
- Business acumen: Responsibility for upsell vs. pure retention, with a deep understanding of business problems
- Technical background: Ideally, able to code in Python; experience with LLM/GenAI is a plus
- Hands-on, strategic, customer-centric, collaborative, structured, and organized
- Experience in Cloud, Software, or Tech Consulting (deep AI or management consulting backgrounds are a plus)
- Fluency in English (required)
What the job involves
- As Mistral AI’s first Head of Customer Success Management (CSM) for EMEA, you will build and lead the CSM function from the ground up
- The scope for this role is EMEA
- You will be responsible for managing a portfolio of customers, ensuring they are successful in using our software, and driving customer satisfaction and loyalty. The CSM team will manage the customer lifecycle for all eligible customers, focusing on product usage, post-deployment handoff and ongoing value delivery
- Oversee a portfolio of customers, ensuring they achieve their goals using Mistral’s software
- Foster strong customer relationships, offering tailored solutions to meet their specific needs
- Set up new customers for success from day one, ensuring smooth onboarding and adoption
- Regularly review customer progress, identify issues, and provide proactive solutions
- Collaborate with Sales to identify upsell and cross-sell opportunities
- Partner with Product and Engineering to provide customer feedback and influence the product roadmap
- Create and deliver customer training and education programs
- Track customer usage and engagement metrics to inform success strategies
- Address customer churn risks and proactively resolve issues
- Develop and refine customer success processes and playbooks
- Build and deliver Mistral’s CSM Playbook, setting the standard for customer success across the region
- Recruit, onboard, and lead the first CSM team members
- Drive customer retention and upsell, contributing to top-line growth
- Establish the CSM function as a trusted advisor to customers, ensuring they maximize the value of their investment in Mistral
- Work closely with Support and Product teams to ensure seamless customer support in production, reducing dependency on Solutions
- Share customer insights with Product, Sales, and Engineering teams
- Clear deployment obstacles and accelerate value delivery for customers
- Strategically guide customers to solutions based on their business objectives
- Manage the renewal process, including QBRs, expansion opportunities, contract negotiations, and coordination with the product team
- Develop customer success plans with clear goals, challenges, KPIs, and timelines
Our take
Founded by Facebook AI researchers, Mistral AI focuses on developing open-source generative AI models to "make AI useful." It emerged in early 2023, quickly achieving a $260 million valuation.
Mistral features up to 176 billion parameters, and its open-source nature has sparked concerns about potential misuse. However, Mistral remains a formidable competitor in the AI landscape, challenging models from Google and Meta.
In 2025, Mistral secured a massive €1.7 billion funding round, raising its valuation to €11.7 billion. This Series B funding, led by European chip firm ASML, underscores significant interest in alternatives to ChatGPT and a push away from Silicon Valley dependence by European AI competitors.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2025
$2.0bn
SERIES C
Jun 2024
$546.3m
SERIES B
Total funding: $3.1bn
Company benefits
- Competitive bonus structure
- Equity
- Opportunities for professional growth and development
Company HQ
Villette, Paris, France
Leadership
Timothee Lacroix
(Co-Founder & CTO)Previously PhD and Software Engineer Intern at Facebook and Visiting Undergraduate at CAlab UCSD
Guillaume Lample
(Co-Founder & Chief Scientist)Research Student and Scientist at Facebook AI and Research Intern at Jane Street Capital
Arthur Mensch
(Co-Founder & CEO)Previously Staff Research Scientist at DeepMind, Post-doc researcher at École normale supérieure, Visiting Researcher at NYU Courant Institute of Mathematical Sciences and PhD Student at Inria
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