Product Support Engineer, Ambi Robotics
+ Equity
Willingness to travel (50%)
Office located in Newark, NJ
Supply chain automation hardware
Job no longer available
Supply chain automation hardware
21-100 employees
Job no longer available
+ Equity
Willingness to travel (50%)
Office located in Newark, NJ
21-100 employees
Company mission
To build AI-powered robotics that empower employees to work smarter and safer, increasing the operational resilience for global brands.
Role
Who you are
- The ideal candidate will have 3+ years of experience in hardware and software product technical support
- The ideal candidate is customer-obsessed and goes above and beyond to exceed expectations
- 3+ years of product support engineering with experience in electro-mechanical hardware and software systems
- Working knowledge of Google Suite, Asana, Slack, and hardware and software principles
- Strong writing, analytical, and problem-solving skills
- Strong attention to detail, self-motivated, and customer experience focused
- Agile self-starter with a bias toward action and strong follow through
- BA/BS
- Willingness to travel (50%)
What the job involves
- Ambi Robotics is excited to add a Product Support Engineer to the team in Newark, New Jersey
- This position's primary customer site responsibility will be within one hour drive of Newark so the ideal candidate lives in the greater Newark area
- Travel may include other site visits on the east coast and nationwide, and Ambi HQ in Berkeley, California
- This position will coordinate on-call resolutions and serve as the first point of contact for customers experiencing problems with robotic equipment in the field
- This role will contribute to team processes, perform installations, and be responsible for the performance of a growing fleet of robotic systems
- The Product Support Engineer will work closely with software and hardware engineering, project management, and customer success teams
- Take primary ownership of a single site initially and provide backup ownership to others
- Act as point-of-contact for the customer
- Respond, resolve, and document technical support issues alongside the team
- Travel to customer sites for hands-on support and installations (50% travel time)
- Participate in phone and email on-call rotations (estimated 12hrs each, about 2.5x per week)
- Perform proactive support processes by remotely monitoring machine performance and responding to automated alerts
- Schedule, track, and perform preventative maintenance
Our take
The logistics and supply chain industry faces a serious challenge - volumes and varieties of goods to be picked and shipped are continuously increasing, but a staffing shortage means the workforce isn't available to accomplish this. Ambi is one of a number of companies aiming to find a solution, producing AI-powered robots to automate and accelerate logistics and fulfillment processes.
Utilizing the latest advances in robotics and machine learning, Ambi's robots work in tandem with human operators and are trained to handle both rigid and deformable (and therefore fragile or easy-to-drop) items, increasing the throughput per employee to over 1,200 items per hour on average. Ambi is competing with numerous other startups in this space, such as Covariant, Pickle and XYZ Robotics, but the addressable market is huge and untapped, with an estimated size of $30 Billion in 2023.
Having built up a customer base that includes the likes of Pitney Bowes and OSM Worldwide, Ambi has also secured a large amount of funding over several investment rounds. This is being used to continue deploying Ambi's robots and expanding its product range. With a growing demand for its technology, Ambi is well poised for future success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2022
$32m
EARLY VC
Jan 2022
$1m
GRANT
Total funding: $65.1m
Company benefits
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Unlimited PTO
- Fully remote work
- Access to a full gym at HQ
- Free parking on site at HQ
- Equity ownership
Company HQ
Northwest Berkeley, Berkeley, CA
Leadership
David Gealy
(Co-Founder & VP Hardware)Also Co-Creator of Berkely Open Arms. Was previously a Graduate Student Researcher at UC Berkeley College of Engineering and a Dyno Engineer at North American Repower.
Jeff Mahler
(Co-Founder & CTO)Was a Computer Vision Engineer at Occipital. Before that, co-founded Lynx Laboratories.
Matthew Matl
(Co-Founder & VP Software)Was previously a Software Engineer for AppNexus and Brewster.
Stephen McKinley
(Co-Founder & VP Operations)Previously was Co-Creator of Berkeley Open Arms. Before that was Lead Mechanical Engineer at Quantum Energy Storage Corporation.
Ken Goldberg
(Chief Scientist)Is also a Professor and the Willaiam S. Flloyd Jr. Distinguished Chair in Engineering at UC Berkeley. Before co-founding Ambi Robotics was an Assistant Professor at the University of Southern California.
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