Product Manager, Wayfair
Network and Security
T/W/TH in office
3+ days a week in office
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
T/W/TH in office
3+ days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 5+ years of product management experience in owning products in networking, security, cloud, or FinOps
- Experience leading large-scale, cross-functional programs enabling over 1,000 users, with responsibility for change management, training, onboarding, and driving product adoption through clearly defined success metrics
- Working understanding or experience with Genesys Cloud, Conversational AI, and CCaaS solutions
- Knowledge of cloud networking (AWS, Azure, GCP) and hybrid cloud environments
- Familiarity with FinOps, cost-saving strategies, and cloud financial governance
- Knowledge of network automation, SD-WAN, SASE, VPNs, and security frameworks
- Experience working with network monitoring tools (Datadog, Splunk, New Relic, Prometheus, etc.)
- Proven ability to drive cross-functional collaboration, roadmap execution, and product innovation
- Bachelor's degree in Computer Science, Engineering, or a related field (MBA is a plus)
- Experience in network security, AI-driven observability, and incident response
- Knowledge of ZTNA vendors (Zscaler, Palo Alto, Cloudflare, etc.)
- Familiarity with Infrastructure as Code (IaC) tools like Terraform and Ansible
- Strong understanding of Kubernetes networking and service mesh architectures
- Experience in B2B SaaS, FinOps strategies, and AI-driven networking solutions
What the job involves
- We are seeking a Senior Product Manager to drive the strategy, development, and execution of networking, security, cloud, and observability solutions
- This role will focus on Zero Trust Network Access (ZTNA), application security, cloud networking, SD-WAN, cost optimization (FinOps), network observability, and CCaaS (Contact Center as a Service) solutions
- The ideal candidate has experience with Genesys Cloud, Conversational AI, and FinOps, along with expertise in network security, automation, and cost-efficient infrastructure management
- These technologies are used to support mission critical systems, hence requiring a person who can balance operational efficiency along with continuous improvement goals
- This person will work with cross-functional teams and leaders, including operations, science teams, engineers, analysts, on capabilities needed for efficient operations while enabling technologies for reimagining our customer and supplier experiences
- Own the product strategy & roadmap
- Define and drive the networking, security, FinOps, and observability product roadmap aligned with business goals
- Conduct market research, competitive analysis, and customer feedback to influence product decisions
- Identify cost-saving opportunities through network optimization, automation, and cloud cost management strategies
- Collaborate with engineering, cloud, and AI teams to integrate Conversational AI with Genesys Cloud and CCaaS
- Network Security & ZTNA
- Develop and enhance Zero Trust Network Access (ZTNA) solutions for secure application access
- Define application security policies to ensure compliance with cloud security best practices
- Implement SASE (Secure Access Service Edge) and security frameworks for multi-cloud environments
- Work with security teams to mitigate threats, vulnerabilities, and attack surfaces
- Network Observability & Performance Optimization
- Implement network observability tools for real-time monitoring, analytics, and incident response
- Drive adoption of AI-driven insights and automation to enhance network performance, uptime, and security
- Develop strategies to reduce network latency, improve resilience, and ensure SLAs
- Enhance monitoring with Datadog, Splunk, New Relic, and Prometheus
- FinOps & Cost Optimization
- Develop and execute FinOps strategies to reduce cloud and networking costs
- Optimize cloud networking expenses, interconnectivity, and SD-WAN deployments
- Work with finance, engineering, and operations teams to implement cost-saving initiatives
- Lead automation efforts to reduce operational overhead and improve cost efficiency
- Conversational AI & CCaaS (Genesys Cloud)
- Collaborate with AI teams to integrate Conversational AI with Genesys Cloud and CCaaS solutions
- Ensure scalability, security, and performance of AI-driven customer engagement platforms
- Work with contact center teams to optimize networking and infrastructure for CCaaS
- Improve observability and security in real-time AI-driven communication workflows
- Cross-Functional Collaboration & Execution
- Work with engineering, security, cloud, finance, and AI teams to execute product initiatives
- Partner with marketing and sales to define go-to-market (GTM) strategies for networking and security products
- Ensure alignment between business objectives, security policies, and operational efficiency
- Present updates to executives and stakeholders, ensuring transparency and alignment
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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