Desktop Support Team Leader, Proxymity
4+ days a week in office
Investor communications platform
Job no longer available
Investor communications platform
101-200 employees
Job no longer available
4+ days a week in office
101-200 employees
Company mission
To create more accurate, efficient and transparent solutions with no manual data entry or paper-based transfer.
Role
Who you are
- Proven experience as an IT Manager with hands on expertise in systems administration and management
- A proactive and strong problem-solving mindset
- 4 days office based
- Over 5 years of relevant IT experience. You’ll need to demonstrate your ability to work independently and proactively
- Ability to communicate effectively across a range of stakeholders
- Excellent communication and organisational skills
- Experience with end-user support processes for laptops (first-call resolution, problem tracking via help desk system, prioritising work requests)
- Knowledge of Windows OS, MAC OS, Microsoft’s O365, Active Directory and Group Policy
What the job involves
- Leading the IT team, you will provide global IT support across our office locations and our remote worker network
- The main objective of this role is to ensure the smooth running of the day-to-day IT operations supporting the business to work efficiently and effectively whilst keeping our data and equipment secure
- Provide hands-on IT support to the company’s user base
- Oversee IT systems, including both hardware and software components
- Lead system upgrades, ongoing maintenance, and the implementation of future technology initiatives
- Partner with teams across the organization to identify and implement process improvements
- Ensure data and network security, promoting cyber resilience and user education
- Shape and execute the company’s IT strategy
- Manage and develop the IT team:
- Conduct regular one-on-one meetings
- Set and track individual and team goals
- Build and maintain strong relationships with IT suppliers and vendors
- Oversee onboarding, offboarding, and IT training processes:
- Collaborate with the People team to coordinate onboarding, allocate assets, and set up required accounts/access
- Deliver IT inductions for new hires
- Manage equipment returns and access deactivation during offboarding
- Software Management:
- Oversee all software services, including licensing and compliance
- Hardware Management:
- Procure equipment for new employees and asset lifecycle replacements
- Maintain detailed documentation of assets and warranties
- Track asset lifecycle for auditing and reporting purposes
- Manage the IT Helpdesk:
- Ensure efficient helpdesk operations and proper ticket prioritization
- Set up and support video conferencing (VC) equipment for events
- Handle hardware configurations for both Windows and Apple devices
Salary benchmarks
Our take
Founded with the ambitious goal of revolutionizing investor communications, Proxymity connects intermediaries, investors, and issues in real-time, thereby transforming proxy voting within the corporate governance ecosystem.
Supported by Citi's D10XSM program, the founders saw the potential to reinvent proxy voting, leading to the development of transparent, accurate, and efficient solutions for clients, streamlining the entire proxy voting and asset servicing process. By doing so, Proxymity enhances the investor lifecycle, enabling clients to tackle complex problems and add value at every stage.
Since gaining independence as a separate entity in early 2020, Proxymity has enjoyed remarkable growth and garnered support from prominent industry players as well as forming strategic partnerships. Given this success, the company recently secured substantial funding and is well on its way to even more success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2025
$36m
SERIES C
Feb 2025
$26m
LATE VC
Total funding: $134.5m
Company benefits
- Work your way: We embrace flexibility at Proxymity and have a hybrid working model in place to accommodate everyone's individual needs
- Birthday off: No one wants to spend their birthday at work - with this benefit you don't have to! Get your birthday off, every year
- Choose your tech: We know everyone has their own personal preferences so when you join Proxymity, you can choose a device that works for you
- Duvet days: We know it can be tricky to balance work and life sometimes so you will have two duvet days a year which you can use to switch off for a day
- Family leave: We offer six months maternity and four weeks paternity leave all at full pay and have enhanced adoption and shared parental leave policies in place so you can enjoy those precious moments
- Mindfulness: We offer subsidised subscriptions to mindfulness apps such as Headspace so you can make sure you're taking care of your mental health
- Volunteer day: We know the importance of being able to give back to those in need and offer one paid Volunteer Day a year so you can do just that
- Workation: Work from almost anywhere in the world for up to 45 days per calendar year and extend those summer evenings
- 4-week sabbatical after 4 years at Proxymity
- Workation - Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year
- 4 week sabbatical: When you have been at Proxymity for four years take a break and relax on a four-week sabbatical, on top of your annual leave
Company HQ
Soho, London, UK
Leadership
Jonathan Smalley
(Co-Founder)After studying at Nottingham, Jonathan worked for BNY Mellon before joining Citi for almost 10 years.
Dean Little
(Co-Founder)Dean worked at Citi for over 14 years, rising from a Director to becoming part of Citi's D10XSM program- which ultimately led to the creation of Proxymity.
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