Client Partner, Shutterstock
Core Accounts
$110-130k
Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.
Royalty-free media library
Be an early applicant
Royalty-free media library
1001+ employees
Be an early applicant
$110-130k
Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.
1001+ employees
Company mission
To help creative professionals from all backgrounds and businesses of all sizes produce their best work with incredible content and innovative tools, all on one platform.
Role
Who you are
- 3-4 years of experience in Sales (account management or a client-facing role), with a proven track record of managing, retaining and growing small to medium-sized accounts
- Ability to identify and close upsell and cross-sell opportunities within a diversified portfolio of accounts
- A proactive problem solver who takes initiative in identifying and pursuing opportunities for account growth
- Excellent relationship-building skills with an ability to create rapport and trust with small account customers
- Strong organizational and time management skills, with a talent for multitasking and prioritizing in a fast paced environment
- Strong communication skills, both written and verbal, with the ability to influence decision-making
- Proficiency in CRM software, preferably with hands-on experience in Salesforce or a similar platform and Microsoft Office Suite
What the job involves
- The Client Partner, Core Accounts is a key role within our organization, dedicated to driving revenue growth by deepening relationships within our portfolio of small and mid-size accounts
- The Client Partner is responsible for ensuring a seamless transition from sales to ongoing account management, driving product adoption, overseeing account renewals, and acting as the main point of contact for customer needs
- This role is focused on leveraging deep client relationships to identify and execute upselling and cross-selling opportunities, ensuring our clients fully benefit from our suite of products
- The ideal candidate will excel in transforming client needs into revenue-generating opportunities while fostering long-term loyalty and satisfaction
- Conduct an in-depth analysis of designated Book of business and identify upstream cross-sell and upsell opportunities
- Manage the initial onboarding for new clients, ensuring they understand and utilize our products effectively
- Develop and execute tailored Sales strategies to drive and optimize retention rate, account growth, product adoption and customer satisfaction
- Serve as the primary point of contact for your clients, managing all inquiries, service needs, and escalations, ensuring a high level of customer service and satisfaction
- Drive the adoption and sustained usage of our products throughout the year, developing strategies to increase engagement based on customer needs
- Promptly attend to inbound orders, providing a responsive and high-quality service to encourage repeat business
- Re-engage with inactive accounts (winback) by presenting tailored solutions that meet evolving business needs
- Perform administrative functions as required (invoicing, account updates, order processing) and in close collaboration with our Sales Support Team
- Work in close collaboration with our Finance and Legal Teams on deal terms approvals (pricing, payment terms, contract review)
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback within the Shutterstock CRM system
- Manage and update in a timely manner your Pipeline in our CRM system, allowing you to accurately forecast your business on a monthly basis
Our take
Shutterstock is a global leader in licensed images, videos, and music, serving creative professionals like designers, filmmakers, and marketers. Content creators upload their work, which is then used by businesses and media organizations in various projects. It's a two-sided marketplace that fuels creativity worldwide.
Shutterstock offers a variety of plans for individuals, teams, and enterprise customers as well as creative editing and collaboration capabilities. Their aim is to build sophisticated tools to help the world experience images and videos in a more beautiful way - they believe that the harmonious union of design and technology can influence global communication.
Shutterstock's brand portfolio includes Bigstock, Offset, PremiumBeat, Rex Features, and Shutterstock Custom, adding hundreds of thousands of images weekly. More recently it introduced generative AI and fairly licenses artists' work for their AI-generated content, unlike competitors. This ethical approach bodes well for the company, positioning it well for future growth and innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexibility: Shutterstock operates in a Hybrid model that is centered around flexibility and enabling collaboration, innovation, and accountability no matter where we are
- Connection: Whether virtual or in person, we make sure there are plenty of opportunities and events to connect and have fun
- Recognition: We never miss an opportunity to celebrate our achievements and recognize great work through our global recognition program
- Empowerment: We offer generous and competitive compensation packages, PTO, wellness initiatives, on-and-off working hours, tuition reimbursement, and an employee referral bonus
- Growth: Your development is top of mind. Our SkillUP Program enables you to take ownership of your personal development through virtual learning offerings, and we are constantly adding to the platform to meet your changing needs
- Belonging: Our goal is to build a workforce that is, at all levels, representative of the diverse global community we serve and where all employees can come to work as their authentic selves
Company values
- Driven by one truth: We live to amaze our customers and contributors. We create magic by listening to them, learning from them, and building innovative experiences they didn’t even know they needed
- Lead the change: We’re not afraid of change because we drive it. We are constantly evolving, pivoting, and adapting quickly to find new solutions and new ways of working to fuel growth
- Be creatively bold: We’re passionate about empowering artists and creatives to tell compelling stories, and motivated to collaborate, challenge tradition and experiment until we find the right answer
- Build community: We create and nurture meaningful experiences by celebrating individuality, valuing inclusivity and investing in our people so they don’t just succeed—they thrive beyond their imagination
- In lockstep together: We’re aligned and fueled by the same fire because we share a collective focus on accomplishing our mission, communicating effectively, and trusting each other to get the job done
Company HQ
Midtown South, New York, NY
Articles
Leadership
Jon Oringer
(Executive Chairman)Previously Board Member at Partnership for New York City for 6 years and Founder, CEO at SurfSecret Software for 5 years.
Salary benchmarks
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