Experienced Content Designer, Plaid
$166.8-250.8k
1-5 days a week in office
Infrastructure and APIs for FinTech
Be an early applicant
Infrastructure and APIs for FinTech
1001+ employees
Be an early applicant
$166.8-250.8k
1-5 days a week in office
1001+ employees
Company mission
Plaid's mission is to unlock financial freedom for everyone.
Role
Who you are
- 6+ years’ experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
- Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
- Being impact-oriented, and knowing how to measure the success of your work through KPIs
- Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
- Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
- Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc
Desirable
- Experience building relationships and partnering with Marketing and Communications teams
- Strong visual design skills
- Experience working at an organization with a diverse set of products and users
- Experience working at a B2B2C company
- Skills in working with Research and Data Science to test copy and content effectiveness
- Previous roles as the only Content Strategist on the team
What the job involves
- We’re looking for an experienced Content Strategist to join our Design team
- You’ll play a critical role in creating a clear, cohesive, content-led experience as customers and users navigate interacting with our products
- You’ll team up with Product Designers, Product Managers, Researchers, and Engineers to envision the future of our voice and tone within our products, and work closely with Brand Design and Marketing to bring our brand narrative to life through in-product writing
- You’ll also oversee the development of content principles, partner with Design Systems on a content system, and have the opportunity to help grow a first-class content practice within a growing design function
- Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
- Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
- Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
- Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
- Bringing excellent craft and a unique voice to our product writing
- Contributing to our content system and partnering closely with the Design Systems team
- Coach Designers and xfn partners on how to use our content system
- Building trust with customers and users and helping reinforce their feeling of being in control of their privacy
Our take
Plaid builds infrastructure that allows a consumer to interact with their bank account on the web through a number of third-party applications, like Venmo, Robinhood, Coinbase, Acorns and LendingClub.
Plaid has integrated with 12,000 financial institutions in the US, Canada, the UK and Europe. About a quarter of people living in North America with bank accounts have linked with Plaid through at least one of the hundreds of apps that leverage Plaid’s application program interfaces (APIs). The platform allows companies to create financial services applications without having to hire their own team of engineers to build out a tool that connects apps to its users’ bank accounts.
This is very valuable in a world where there are increasing number of fintechs, so the demand for Plaid's services are only going to grow. Despite its strong position, it has not been immune to the difficult global economic situtation and was forced to restructure at the end of 2022, laying off some of its workforce. However it is still experiencing growth and is well-positioned to weather the current economic uncertainty.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2025
$575m
LATE VC
Apr 2021
$425m
SERIES D
Total funding: $1.3bn
Company benefits
- Monthly wellness stipend (gym on us)
- We offer breakfast, lunch, and dinner to keep you well-fed and healthy (when working from the office)
- From medical, life, dental and pension schemes, we’re here to support your physical, mental, and financial wellbeing
- We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids
- Every Plaid is in control of their career development with our learning stipends, tools, and trainings
- We give Plaids the freedom and flexibility to choose where they work - whether that is in a Plaid office, at home in any supported location, or a mix of both!
- Two weeks of synchronous, company-wide vacation
- We want to make sure you have time to meet your personal needs with unlimited PTO
Company HQ
SoMa, San Francisco, CA
Leadership
Zach Perret
(CEO)He was a Consultant at Bain and previously a Research Fellow and Trustee at Duke before co-founding Plaid
William Hockey
(Board Director)He was previously an associate at Bain and has since moved on from Plaid to become Co-CEO at Column
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