Head of Implementation Operations, Slice
$200-250k
+ Bonus + Equity
Independent pizzeria technology platform
Be an early applicant
Independent pizzeria technology platform
501-1000 employees
Be an early applicant
$200-250k
+ Bonus + Equity
501-1000 employees
Company mission
To empower independent pizzerias with the tech and services that power the big chains, to enable them to be in business for themselves, not by themselves.
Role
Who you are
- 10+ years of experience managing complex hardware & software deployment projects, ideally in restaurant tech or a similar industry
- Proven track record leading high-stakes implementations where flawless execution is essential to customer satisfaction
- Built and led implementation teams at scale, involving large volumes and multi-faceted complexity (inside teams, field reps, and third-party installers)
- Strong technical background in hardware systems, installation processes, and troubleshooting methodologies, with direct experience overseeing deployments at scale
- Proven ability to harmonize customer trust-building with operational efficiency and process improvement methodologies like Six Sigma
- Exceptional people management skills, with experience hiring, motivating and developing high-performing, geographically distributed teams
- Demonstrated ability to think strategically while executing tactically
- Strong project management abilities, including scheduling, budgeting, and risk management, paired with excellent communication and problem-solving skills
- Comfortable navigating fast-paced, evolving environments with a focus on integrating new technologies and optimizing for future growth
What the job involves
- We are seeking a visionary and customer obsessed Head of Implementation Operations to lead and scale Slice’s end-to-end process for hardware and software installations, product onboarding, training, and early lifecycle support
- This strategic role requires a leader who obsesses about building incredible customer experiences, can build robust product implementation infrastructure for scale, manage a globally distributed team, all while optimizing for scale and efficiency
- A key focus will be infusing a customer success mindset into every aspect of the implementation & installation process, ensuring that each deployment not only runs smoothly, but also fosters long-term satisfaction and success for our partners
- Reporting to Slice’s SVP, Operations
Application process
- This entire process is expected to take around 2 weeks to complete and you’d be expected to start on a specific date
- 30 minute conversation with a Talent Acquisition Partner
- 45-60 minute conversation with the SVP, GTM Operations
- 30 minute conversation with Chief Revenue Officer
- 30 minute conversation with a member of our leadership team
- Panel conversation
- Offer!
Our take
Slice gives independent pizzerias easy access to the digital tools needed to run a successful business, from bespoke websites with online ordering capabilities to digital marketing and SEO services, all with 24/7 support at hand. According to Slice, pizzerias that use its services can expect a 40% increase in their online order value and a 50% increase in repeat customers.
The market for online food ordering is huge, with large competitors like Grubhub, Deliveroo, and Uber Eats controlling most of the market share. To differentiate itself, Slice has honed in on the popularity of pizza, and also provides extra services to its client restaurants that can help them compete with successful chains. It also charges a flat subscription fee, in comparison to the high commission rates charged by most delivery platforms.
Slice works with over 19,000 independent pizzerias across all 50 US states. It has recently hired new members of its executive team and was featured in Crunchbase's SMB Tech 50, a testament to its growth and popularity so far. It is the US's largest pizza network, nearly triple the footprint of Domino's, and it hopes to continue this upward growth in the coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$40m
SERIES D
May 2020
$43m
SERIES C
Total funding: $116m
Company benefits
- Medical, dental & vision healthcare.
- Tools and days-off to promote mental health
- Annual stipend for personal development and growth
- Generous paid time-off and WFH policies
- Paid time off for ALL new parents
- Compensation for each referred hire
- Exciting, collaborative hackathons 4x/year
- Regular social and charitable events
- Endless pizza
Company values
- Collaboration
- Innovation
- Determination
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Ilir Sela
(CEO)Studied at City University of New York and then founded Nerd Force in April 2003, working as CEO for 8 years. Founded Slice in January 2010 to support his family's NYC pizzerias, and has served as CEO ever since.
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