Technical Support Engineer, Qualia
Resware Upgrades, Contract
Colorado Applicants: This role is an hourly contract position paying between $30/hr to $34/hr on a W2 basis
Digital real estate closing platform and settlement software
Open for applications
Digital real estate closing platform and settlement software
201-500 employees
Open for applications
Colorado Applicants: This role is an hourly contract position paying between $30/hr to $34/hr on a W2 basis
201-500 employees
Company mission
Qualia's mission is to transform home buying and selling into a quick, simple, and secure experience.
Role
Who you are
- You understand infrastructure, are not afraid of looking at stack traces, memory dumps, or code, and can manage complex installation and upgrade processes
- 1 to 3 years of direct experience providing technical advisory and debugging/investigation (such as a technical support engineer position) to strategic customers for Windows-based enterprise-level software and including
- IIS setup and configuration for Windows
- The ability to troubleshoot using logs and packet analysis
- Windows Service setup and troubleshooting
- .NET framework troubleshooting
- Microsoft SQL troubleshooting and query capabilities
- Web service experience including API, JSON, and XML troubleshooting experience
- 1+ years proven track record working across business units such as Infrastructure, Systems Administration, Product Management, Engineering, Dev Ops, and Customer Support
- Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, IT, technical support, CS, and sales
- Strong data analytics capabilities
- Excellent organization, project management, time management, and communication skills
- Willingness to assist wherever needed; a team player who will work within the company to continue improving the way customers are supported
- Able to work Pacific Time hours and for a non-standard schedule (i.e.: 12pm-8pm PT or 1pm-9pm PT)
- Bachelor's degree or equivalent experience in Computer Science, or related field
- Previous working knowledge of the real estate or title and escrow industry a plus
What the job involves
- As Qualia embarks on its next phase of growth, we are seeking an Upgrade Technician for our Resware product, which is used by leading companies in the title insurance and settlement services industry
- The Upgrade Technician will focus on the installation and upgrade of the Resware platform and associated services
- The function is proactive in nature, ensuring customers are up-to-date on new features and patches. The Technician must bring a high level of confidence to the customer by addressing their needs holistically and proactively
- This function is designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical service role
- Drive technical execution of complex installation and upgrade processes, including system testing, and strategy sessions with the customer
- Acquire and maintain deep installation and upgrade knowledge in order to provide accurate assistance to customers
- Gather baseline metrics and work with clients to assess their production environments before upgrades
- Partner with Technical Support, Engineering, and Product teams to develop successful strategies for new features and plans to maintain and improve product delivery
- Facilitate relationships across various teams, partners, and/or departments to strengthen partnership with customers
Our take
For real estate agents, closing on a property involves a complex set of multiple transactions and endless paperwork, which can risk confusing and frustrating the buyer. The real estate industry has been slow to innovate and leverage technology to create a more streamlined experience, compared to industries such as retail.
Qualia is the first end-to-end online real estate closing platform. Its suite of products brings together homebuyers and sellers, lenders, title & escrow agents, and real estate agents onto one secure, remote platform. Since launching in 2015, over half a million real estate professionals have used Qualia for their clients.
Although fully digital real estate closings still account for only a small fraction of overall closings, the company is focused on enabling all existing participants to digitize — and eventually the entire industry. According to Qualia, it’s the only way to get enough scale to actually move the process forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Apr 2021
$40m
LATE VC
Dec 2020
$65m
SERIES D
Total funding: $211.6m
Company benefits
- Commuter benefits
- 401k plan
- Flexible paid time off
- Paid parental leave
- Company stock options
- Work from home opportunities
- Health insurance
Company values
- Our core values are based on the principle of having all employees act as leaders
- Leaders bring people together and are respectful of all people
- Leaders strive for excellence and have a bias to action
- Leaders are curious and seek out the best problem solving frameworks
- Leaders are customer obsessed and act like owners
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Nate Baker
(Co-Founder & CEO)Previous CEO and Founder of Nebu, and Founder and Board Member of Fractal Software.
Lucas Hansen
(Co-Founder)Previous Undergraduate Researcher at Rosenberg Lab and graduate of Stanford University.
Joel Gottsegen
(Co-Founder)Experience as a Software Engineer at Mosaic, and Data Scientist at DataFox Intelligence, Inc. Previous columnist for The Stanford Daily Newspaper. Founder of Petty Karma.
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