Director of Implementations, Restaurant365
Operations
$144.7-180.9k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Be an early applicant
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Be an early applicant
$144.7-180.9k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- Bachelor's degree or equivalent experience
- 8+ years of experience in software implementation, project management, consulting, or restaurant operations, preferably in the restaurant or hospitality industry
- 5+ years of experience in a leadership role managing teams and complex projects
- Strong understanding of restaurant operations
- Excellent communication, presentation, and interpersonal skills
- Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
- Experience with restaurant management software and inventory management
- Strong problem-solving and analytical skills
- Ability to travel up to 20% of the time
- Proficiency in Microsoft Office suite and project management tools
What the job involves
- As the Director of Implementation, Operations at Restaurant365, you will play a critical role in shaping the success of our operations software solutions
- By spearheading seamless deployments for our restaurant clients, you’ll ensure that our implementation processes not only meet but exceed client expectations
- Your leadership will drive the refinement of our methodologies, the empowerment of your team, and the optimization of project outcomes, all while aligning with the company’s strategic objectives
- This role is central to our mission of empowering restaurant businesses with innovative operational solutions that enhance efficiency and drive success
- Team Leadership: Lead and mentor a team of managers from Implementation and Ops Services, implementation specialists, and global support employees fostering a culture of excellence, continuous improvement, and professional growth
- Methodology Development: Refine and innovate implementation methodologies and best practices to optimize deployment processes and enhance client outcomes
- Cross-Functional Collaboration: Partner with sales, product management, and customer success teams to ensure that implementation strategies are aligned with broader business objectives
- Project Oversight: Manage multiple concurrent implementation projects, ensuring timely delivery, adherence to scope, and maintenance of the highest quality standards
- Client Engagement: Serve as the escalation point for complex implementation challenges, working closely with clients and internal teams to resolve issues efficiently
- Stakeholder Relationships: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal departments, to support project success and long-term client satisfaction
- Performance Optimization: Monitor and analyze implementation metrics to identify opportunities for improvement, driving team performance and enhancing overall efficiency
- Industry Expertise: Stay abreast of industry trends, and restaurant operations to provide expert guidance and support to clients and team members
- Training & Documentation: Contribute to the creation and refinement of training materials and documentation, ensuring that implementation processes are well-documented and easily accessible
- Pre-Sales Support: Participate in pre-sales activities as needed, offering implementation insights to bolster the sales process
- Compliance Management: Ensure compliance with data security and privacy regulations throughout the implementation lifecycle
- Product Feedback: Collaborate with the product development team, providing actionable feedback based on client needs and implementation experiences to drive product enhancements
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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