Strategic Account Manager, PagerDuty

• You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog)
• This isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction
• 12+ years field sales experience, preferably in software sales / SaaS sales
• 6+ years of experience expanded into new areas of existing accounts
• Strategic Account Management experience with Fortune 500 companies
• Experience selling to C-level executives
• Sold in a multi-product selling environment before
• Travel expectations around 30%

Desirable

• PagerDuty is seeking an Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts
• In this role, you will report to a Regional Sales Director
• We are seeking a dynamic sales professional who not only embraces technology but also knows how to excel while doing it
• We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience
• In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets
• Your territory will consist of strategic Global 2000 accounts and focused on approximately 6 accounts
• As a customer-centric organisation, PagerDuty places immense value on delivering exceptional sales experiences
• Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable
• Possess a deep understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership
• Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends
• Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives
• Negotiate positive business outcomes with existing customers for PagerDuty
• Managing and closing complex, multi-product sales cycles in the Global 2000 segment
• Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives
• Strong presentation skills verbally and visually by customising content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests
• Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision
• Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy
• Utilize historical data and market trends to provide accurate forecasts to management
• Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment
• Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty
• Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC & COM Framework)
• Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts