Customer Success Manager, Blend
$164-193k
OTE
Salary dependent on location + Equity. OTE = Base + Variable at 85/15 split
Digital lending platform
Be an early applicant
Digital lending platform
501-1000 employees
Be an early applicant
$164-193k
OTE
Salary dependent on location + Equity. OTE = Base + Variable at 85/15 split
501-1000 employees
Company mission
To provide better lending for everyone, streamlining the end-to-end customer journey for banking products.
Role
Who you are
- 10+ years of relevant customer-facing experience at a either a consumption based Saas company, management consulting firm, or at an lending industry company (e.g., Mortgage company, Bank, or Credit Union)
- Technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market and our customers' needs
- Ability to understand KPIs, investigate root causes for issues, and develop a compelling solution for the customer
- Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders
- Outstanding communication and presentation skills with ability to develop trusted relationships with C-level executives
What the job involves
- The Customer Success Manager is a key part of our Go to Market account team, working closely with customers, Account Executives, and Solutions Engineers to innovate the lending processes of the largest banks, credit unions, and independent mortgage banks in the world
- A Customer Success Manager’s key responsibility is to understand the business value that customers are looking to achieve with Blend, provide insight into the KPIs and other metrics that drive this value, and recommend features or changes to unlock value
- As an example, customers are often looking to increase conversion rates in their lending funnel (from prospect to completed loans)
- The CSM does this through regular touch points with the customer and their teams that use Blend, and through extensive engagement with their counterparts in the account team
- Outside of this primary responsibility, the CSM also provides customers with information about new features, release notes, support ticket trends, and other information that helps customers understand the value they get from Blend
- The CSM ultimately plays a key role in creating raving fans of Blend, explaining the value that customers get from our world class originations platform, and helping customers get the most out of the available technology
- Understand the key business goals of customers using Blend the metrics that are being used to track our mutual success
- Regularly share the success metrics with leadership at our customers and recommend features or changes in the technology or business processes to improve the metrics
- Help customers understand new features or release changes that present opportunities for them to improve operations or customer experience
- Recap other engagements with Blend (e.g., Support or ongoing deployments) to ensure customer executives have a full understand of how they are getting value from Blend and where we can mutually work together to increase this value
- Build trusted relationships with our customers where we can talk directly about how to drive success quickly
- Support the Blend account team to identify and open up new growth opportunities at our existing customers
Our take
Nowadays, the vast majority of housing deals are done online. This is possible because of companies like Blend, a digital banking platform out to simplify the mortgage process.
Blend is used by major banks and financial institutions to offer mortgages and consumer loans. It has proved popular thus far, although its success continues to be tied to interest rates and the housing market, which means a few bumps in the road are inevitable.
That being said, in 2023 the company set out a "path to profitability" that takes this into account. This should make for strong, and more importantly sustainable, growth in the future
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2021
$300m
SERIES G
Aug 2020
$75m
SERIES F
Total funding: $665m
Company benefits
- Comprehensive health benefits
- Wellness program that covers a variety of activities, gym memberships, and more
- Partnerships to support all of life’s milestones: Origin Financial Wellness, Compsych Employee Assistance Program, RocketLawyer Legal Plan, and more
- Various leave programs including 16 weeks of paid parental leave with no tenure requirement
- Thoughtful, regular performance reviews
- Support for workshops and lectures to develop your craft
- Meaningful equity and 401(k) plan
- “Employee-first” environment, where most employees can work wherever they choose
- Flexible work schedule
- Open vacation policy
Company values
- Advocacy
- Authenticity
- Integrity
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Nima Ghamsari
(Founder & Head)They studied Computer Science at Harvard before working for 4 years in Business Development and Engineering at Palantir Technologies.
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