Customer Success Manager, Bizzdesign
3+ days a week in office
Enterprise architecture software
Job no longer available
Enterprise architecture software
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
To help complex organisations thrive through change.
Role
Who you are
- Live in Germany and can commute to the job’s location (2-3 days per week in the Berlin office)
- Speak fluent English and German
- Have 5 years of experience in Customer Success or Consulting within SaaS enterprises
- You hold a bachelor’s degree in IT, Business Economics, or a related field
- You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a a track record in driving adoption, retention, and renewals
- You are fluent in German and English
- You are experienced in business reviews, account planning, and escalations
- You are confident in engaging with senior stakeholders and leading strategic and technical discussions
- Ideally, you are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon)
- You are willing to travel to strengthen customer partnerships
What the job involves
- This role is designed to combine your consulting expertise, strategic thinking, and relationship skills to create measurable value for customers.
- You will act as the trusted advisor guiding Alfabet customers on their journey to success, driving them through onboarding, adoption, and growth, ensuring they achieve maximum value from our solutions.
- This role focuses on the opportunity to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact
- Manage post-sales relationships with a defined set of Alfabet customers
- Drive adoption, retention, renewals, and expansions through success plans
- Conduct business reviews that celebrate results and identify new opportunities
- Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support)
- Advise customers on EA and portfolio management best practices and complex solution implementations
- Build customer advocacy through references and case studies
- Identify new growth opportunities and contribute to the overall account strategy
Application process
- You can expect around 4 interviews in total, meeting different colleagues from our Customer Success division, including our Global Customer Success Director, Chief Customer of Alfabet, and relevant stakeholders. While the process is thorough, we strive to move quickly to respect your time
- Please submit your application in English, as it’s our company’s language, and you’ll be using it daily once you’re part of the team
Our take
Bizzdesign is a global architecture software company helping organisations manage change and digital transformation. Its tools are designed to connect big-picture strategy with day-to-day actions so businesses can plan smarter and stay ahead.
Today, more than 2,000 organisations worldwide use Bizzdesign to guide their transformation journey. And the company supports teams across industries in managing complex challenges like enterprise architecture, risk, and strategic planning.
In 2025, the company successfully merged with MEGA International and Alfabet, bringing together three top names in the field under one roof. Alongside this, Bizzdesign has been recognized by the industry for its Strategic Portfolio Management, and in 2026 entered the top 20 of the UK public sector Tech200.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Bonus & subsidized pension contribution
- Fresh IT gear from day one to support your daily work
- Berlin office offers easy access to public transport, breakfast or lunch vouchers, and a bike lease plan
- 30 vacation days per year to relax
Company HQ
De Broeierd, Enschede, Netherlands
Leadership
Bert van der Zwan
(CEO)Bert joined Bizzdesign in 2023 as CEO. Prior to this, they were the CEO at Bynder and Onguard Holding. They also served as a Managing Director at UNIT4 Group and as a Senior VP EMEA at Rally Software Development.
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