Customer Success Manager, Choco
$80-100k
Offers Equity
More information about location
3-5 days a week in office
Enabling a sustainable food system
Open for applications
Enabling a sustainable food system
201-500 employees
Open for applications
$80-100k
Offers Equity
More information about location
3-5 days a week in office
201-500 employees
Company mission
To lead a change in one of the oldest industries on the planet.
Role
Who you are
- 3 - 4 years in client-facing project management, implementation, account management or customer success in a fast-paced SaaS environment
- You have a strong work ethic with the motivation to always improve and grow for yourself and the team
- You are an amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders
- You are able to understand a problem, get the crux of an issue quickly and implement solutions proactively
- You have strong attention to detail, set and maintain high standards
- You are a huge team player and have a team-first mentality
What the job involves
- Our Customer Success team ensures vendors get real value from the Choco platform at every stage, setting them up for a strong start and supporting them all the way through to long-term, sustainable growth
- We help food service distributors modernize their operations through AI
- Choco AI automatically processes omnichannel orders directly into a distributor's system within seconds, giving them one place to manage every customer interaction and run a more profitable, less wasteful business
- Manage a portfolio of high-value distributor accounts, taking full ownership of the post-sales experience, relationship growth, and commercial performance
- Take over the customer relationship after close and own the entire customer lifecycle, from onboarding through renewal
- Lead customer onboarding by preparing and delivering trainings to ensure a seamless launch and strong early adoption
- Spend 1–2 days on site with customers during training and go-live to support launch and fully equip teams to integrate Choco AI into their daily operations
- Drive ongoing product adoption and value realization, acting as the primary point of contact for your customers
- Identify and own renewal, upsell, and expansion opportunities while proactively managing churn risk across your portfolio
- Liaise closely with cross-functional internal teams (Integrations, Product, Finance, Marketing) to ensure timely delivery of solutions aligned with customer needs
- Act as the voice of the customer internally by sharing insights, learnings, and feedback to improve product development, go-to-market initiatives, and internal processes
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. Because of this, it has a large and rapidly growing userbase and its supply chain now links more than 31,000 businesses globally, with more than £1.2 billion in goods traded on its platform.
It's also raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It now has eyes on expansion, currently working with clients across the U.S. and Europe but also planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2023
$29.2m
LATE VC
Dec 2022
$38.6m
LATE VC
Total funding: $342.5m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Daniel Khachab
(Co-Founder & CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE.
Julian Hammer
(Co-Founder)Before co-founding Choco, they freelanced in Product & Marketing with Ace & Tate, BuzzHire and UpLabs. Before that, they were a Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
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