Team Lead of Customer Success, Claroty
Industrial
$150-160k
More information about location
Extended IoT cybersecurity platform
Open for applications
Extended IoT cybersecurity platform
501-1000 employees
Open for applications
$150-160k
More information about location
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- Proven Leadership Experience: Demonstrated experience leading, coaching, and developing a team of Customer Success Managers, fostering a high-performance, customer-centric culture
- Deep CSM Expertise: 5+ years of proven experience as a Customer Success Manager, specifically owning and driving measurable business outcomes within a portfolio of strategic, high-value enterprise accounts
- Strong comprehension of both IT and Operational Technology (OT) environments, enabling effective translation of complex technical details into clear, non-technical business strategy for executive stakeholders
- Executive presence and influence in that you’re comfortable engaging with senior leaders, driving alignment and leading tough conversations internally and externally
- Proven experience promoting cross-team collaboration, ensuring alignment with other departments like Sales, Support, Product, and Marketing
- Experience using data to optimize team performance and enhance customer outcomes
- Ability to effectively communicate team goals, objectives, and feedback to senior leadership
- Proficiency in Spanish or Portuguese is a plus
What the job involves
- We are looking to hire a Team Lead to manage a team of Customer Success Managers and a portfolio of high-impact enterprise accounts where you will be responsible for guiding customer strategy and outcomes while actively developing and inspiring your team
- The role requires a strong understanding of both OT and IT environments to navigate complexity and synthesize details into clear business results
- You will drive internal alignment across all departments, ensuring your team has the resources to deliver measurable impact for our customers
- Lead and coach a team of Customer Success Managers on best practices for relationship management, retention strategies, and value realization
- Drive team performance and accountability by setting and ensuring KPIs are met
- Establish and facilitate weekly team syncs and 1:1s, focusing on pipeline health, risk mitigation, and sharing successful engagement playbooks
- Providing team with consistent feedback and conducting bi-annual performance reviews
- Oversee a portfolio of CSM accounts, conducting regular risk assessments and participating/conducting EBRs
- Serve as an escalation point for complex customer issues or critical renewal negotiations, ensuring swift resolution and maintaining strong executive relationships
- Leading your team through changes and ensuring they adjust without losing momentum
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organizations providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deploye by hundreds of organizations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2024
$20m
LATE VC
Mar 2024
$100m
LATE VC
Total funding: $761.2m
Company HQ
Koreatown, New York, NY
Leadership
Benny Porat
(CTO)Former Researcher at NorthBit, and Research Team Leader for the Israel Defense Forces.
Galina Antova
(Chief Business Development Officer)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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