Deal Desk Manager, Plume Design
Platform for communications service providers
Open for applications
Platform for communications service providers
501-1000 employees
Open for applications
501-1000 employees
Company mission
To keep you in the flow with any experiences you turn on.
Role
Who you are
- If you are an energetic, self-managed professional with experience doing financial analysis of deals, we’d love to hear from you
- 5+ years experience in sales operations, deal desk, strategy, analytics, or a business operations
- Strong Excel financial and data modeling skills, Salesforce and PRM (Partner Relationship Manager) tools
- Knowledge of foundational accounting concepts is an asset (ASC 606, IFRS 15, GAAP)
- CPA / CA is an asset, but not required
- Successful process improvement, leading projects with a record of successful implementation
- Proven leadership skills, business acumen, and performance
- Determination, tenacity, self-motivation and interpersonal skills
- Excellent presentation skills with solid communication capabilities and practice
- Works well in team environment with sound negotiation and problem-solving skills, as well as has experience working cross-functionally within a Business
- Executive level relationship management
- BA/BS or equivalent, MBA preferred
What the job involves
- The Deal Desk Manager works closely with the Sales Executives to accelerate the growth and efficiency of Plume's Sales organization
- In this role, you will be responsible for structuring, analyzing and presenting the best deals for Plume to ensure optimal Revenue, Cashflow and ARR impacts for the Business
- You will also assist in designing, implementing and running sales initiatives that drive incremental revenue, identify ways to give time back to sellers through process improvements and automation, and lead strategic and operational projects
- The ideal candidate will formulate clear strategies, implementing and managing them at scale
- This is an important role at an exciting time for the company. Plume is an innovative, high-growth, customer-focused company in a large and growing market
- Be a critical member of the Deal Desk team, managing deal analysis, performing ARR, Revenue and Cash Flow modelling for a subset of our Global Business, to assist and aid our Sales Organizations in crafting the best deals that deliver the best results for Plume
- Create Proposal documents using SalesForce CPQ for the Sales Team, and assist in Customer Presentation of those proposals when necessary
- Draft contracts aligning with the approved Proposals and liaison with Legal to assist in ensuring the best deal is contracted between Plume and the Customer
- Act as the exception specialist within the Business, ensuring all deals are constructed in line with company guard rails, and ensuring all appropriate approvals are received for deals falling outside the standard
- CRM (Salesforce) entry support and maintenance, helping coach and guide opportunities along the correct stages while ensuring data accuracy at all points in time
- Maintain information accuracy through defined sales processes and proper reporting
- Manage the Deal Registration process for our Channel Programs, to effectively review, screen and qualify any incoming deal registrations or expiring registrations
- Professionally field and qualify incoming leads in the CRM (Salesforce) to ensure correct follow through actions are taken
- Responsible for collecting data and creating various dashboards and reports as requested in CRM (Salesforce)
- Review existing processes for optimization, scalability or transformation for improved operational efficiency, ease of use and effectiveness
- Proactively drive continuous process improvements working with key stakeholders across Revenue Operations and Sales teams
- Identify risks, issues, and challenges in processes and systems including process data and metrics
- Provide management with project status updates, feedback and appropriate reporting on key responsibilities and objectives
Our take
Smart devices within the home have become the norm, but Plume Design believes that this influx of revolutionary home tech is only as smart as the networks that support them. With many issues concerning smart devices, treatment is reliant on generic WiFi, unsafe networks, and expensive analysis. Plume Design remedies this with cloud-controlled internet platforms that are defined by the needs of the devices that use them.
With home office setups now the norm, Plume has fast become a necessary service for many small businesses and casual users. Its smart Wi-Fi networks are ground-level products upon which Plume offers more smart home services and it now has more than a billion devices on its network.
With substantial funding behind it, Plume’s post-COVID surge in business was one thing, but keeping up the momentum throughout the 2020s is quite another. Time will tell if the company can continue on its upward trajectory. But as long as it keeps its networks fresh (as it did in 2022 through its partnership with opensync software agent SamKnows), it shouldn’t have a problem as it scales up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
LATE VC
Feb 2021
$270m
SERIES E
Total funding: $697.4m
Company benefits
- Lifetime Plume HomePass membership
- Allowance for home-office set up
- Monthly data or phone allowance
- Plume employee referral bonus program
- Public transportation reimbursement
- Retirement savings contributions
- Employee discounts
- Patent submission support and incentive award program
- Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location)
- Employee assistance program
- Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location)
- Health and wellness reimbursement and a Premium Strava membership
- Holistic health platform through Walking on Earth
- Generous parental leave policy
- Online and in-person team-building events
- PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good
- Remote/flexible work arrangements
- Professional development opportunities
- Immigration support
Company HQ
Downtown North, Palo Alto, CA
Leadership
Sri Nathan
(Vice President of Major Accounts)Previously Co-Founder & Vice President of Business Development at Menara Networks, Vice President and Executive Consultant at Schema, and CEO at Liwana Technologies and Jasmine Networks.
Fahri Diner
(Chief Servant of Plume's people, customers and stakeholders)Currently Board Member at Kateeva and Tula Technology, Managing Director at Sigma Partners and Proprietor at Skipstone.
Adam Hotchkiss
(Vice President of Customer Solutions)Previously Vice President of Menara Networks, Sales at ADVA Optical Networking, Product Line Management at Qtera / Nortel and Product Manager at Fujitsu Network Communications.
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