IT Support Engineer, Adyen

• You have at least 3 years of experience in IT support
• You have strong experience in helping people troubleshoot their IT related issues
• You are a flexible team player who has the ability to work independently and is able to make informed decisions
• You have strong communication skills, and can partner effectively with people across teams and orgs
• You have knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
• You can use a shell or terminal for administrative tasks, understands basic filesystem navigation, command flags, usage of included command line tools
• You have been administering internal services such as Google Suite, Zoom, OKTA and LDAP
• You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
• You have experience with administrating onboarding sessions of new joiners and you have done IT user training in the past
• You have a good understanding of up to date IT security practices
• You have experience with audio-visual (AV) equipment and troubleshooting in meeting rooms
• You have experience with writing and maintaining technical documentation
• You are able to travel to domestic and international destinations for company events and occasional coverage

Desirable

• Adyen is seeking an experienced IT Support Engineer to provide comprehensive support to our teams and employees in resolving IT-related issues
• In this role, you will go beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities
• With a hands-on attitude and a genuine passion for assisting others, you will play a vital role in optimizing the productivity of our dynamic workforce
• Work together with a worldwide team to support all our employees with their IT related questions
• Diagnose and troubleshoot a wide range of IT challenges, starting from the initial setup of new users to providing assistance to colleagues with their IT inquiries. Additionally, you will play a key role in optimizing our processes and systems
• Collaborate closely with team members across the globe to provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks
• Enhance our global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs
• Proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency

• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role