Senior Director of Community, Autodesk
$169.6-302.3k
Salary applicable for US based candidates, may vary in other locations
More information about location
3D design, engineering & entertainment software
Job no longer available
3D design, engineering & entertainment software
1001+ employees
Job no longer available
$169.6-302.3k
Salary applicable for US based candidates, may vary in other locations
More information about location
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- Experience: You have a minimum of 12+ years of experience driving user engagement in online communities of 50,000+ members
- Previous experience in the software industry or technology sector is highly desirable. Experience in marketing is preferred
- Leadership Skills: You have a proven track record of building, leading and managing high-performing teams
- The team culture you have created inspires and motivates your team members to proactively create solutions, “dream big” about future programs, and achieve common goals
- Strategic Thinking: You have the ability to develop and execute community strategies aligned with business objectives with experience in setting goals, defining metrics, and measuring success
- User-Centric Approach: You have a deep understanding of user needs, preferences, and behaviors. Your ability to empathize with users and advocate for their interests within the organization
- Executive Presence and Communication Skills: Your written and verbal communication skills are excellent, with an ability to articulate complex ideas and concepts in a clear and concise manner
- You also have the ability to tailor content and communication style to any audience within the organization
- Experience in public speaking and presenting to diverse audiences is a plus
- Facilitation: You have guided diverse groups in exploring creative possibilities and synthesized output into an actionable state
- Collaboration: You have strong relationship building skills and can collaborate effectively with cross-functional teams, including marketing, sales, product development, and customer support
- Analytical Skills: You are proficient in data analysis and interpretation and have an ability to derive actionable insights from community metrics and user feedback
- Passion for Community: You have a genuine passion for building and nurturing online communities
- You are familiar with community management best practices, trends, and emerging technologies including the impact of AI, LLMs, and emerging search behaviors
- You have experience working with external communities such as Reddit, Discord, etc
What the job involves
- At Autodesk’s Worldwide Marketing organization, we seek an extraordinary leader to shape the future of Autodesk’s community of customers, partners, and employees
- The Senior Director of the Autodesk Community will play a crucial role in actualizing the potential of the global Autodesk ecosystem by building and nurturing a vibrant and engaged community
- You will be responsible for developing and executing strategies to enhance customer loyalty, advocacy and success while driving user adoption, and establishing a culture that honors skillful contribution, imaginative solutions, and compassionate interaction
- Reporting into the Vice President, Industry & Portfolio Marketing, the Senior Director of the Autodesk Community will be a strategic leader, responsible for developing and executing a comprehensive vision for Autodesk’s global community
- You will lead impactful programs and foster deep connections that will fuel innovation and accelerate the adoption of Autodesk’s technology
- You will oversee a dynamics team of community professionals who design, build, and operate programs that empower millions of customers, partners, and employees to learn, connect, and grow with Autodesk
- Autodesk is a leading software company specializing in providing design and engineering solutions to professionals in various industries
- With a strong focus on innovation and collaboration, Autodesk empowers its customers to create, visualize, and simulate their ideas to drive better outcomes
- Develop and implement a comprehensive community strategy aligned with Autodesk’s business objectives
- Drive growth by attracting new users, deepening engagement with existing ones, and expanding programs to include senior leaders and executives
- Define goals, KPIs, and success metrics to measure the impact of community initiatives
- Partner with Marketing and Sales to align on user acquisition, retention, and advocacy initiatives
- Design inclusive, high-impact programs and experiences that foster customer loyalty, advocacy, and success
- Evolve community programs for a changing digital landscape (including AI, LLMs, and shifting search behaviors) to ensure discoverability, relevance, and value
- Foster active participation through compelling content, events, and discussions
- Identify and nurture community advocates and influencers to amplify Autodesk’s brand and products
- Build strong relationships with executive sponsors and cross-functional partners to understand their vision for the Autodesk community and how it supports both current and emerging business strategies
- Align community initiatives with these priorities to ensure continued relevance and impact over time
- Oversee the development and delivery of effective user support programs, ensuring timely, accurate responses and issue resolution
- Serve as a bridge between the community and product teams, collecting user insights and advocating for community-driven product enhancements
- Establish and track KPIs to measure engagement, satisfaction, and business impact
- Deliver regular insights and reports to senior leadership to inform strategic decisions and continuous improvement
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software across various industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. Additionally, a shift to the popular SaaS model positions the company to seek further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
SoMa, San Francisco, CA
Leadership
Andrew Anagnost
(CEO & President)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
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