Associate Customer Success Manager, Okta

SLED

$116-174k

OTE

Salary is applicable to candidates based in CA, CO, NY and WA only and may vary by other locations

Mid level

Remote from US

Estimated travel is up to 10%

Management platform securing resources from cloud to ground

Job no longer available

Management platform securing resources from cloud to ground

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Job no longer available

$116-174k

OTE

Salary is applicable to candidates based in CA, CO, NY and WA only and may vary by other locations

Mid level

Remote from US

Estimated travel is up to 10%

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Company mission

To improve the connections between people and tools to make companies more productive and secure.

Job

Company

Role

Who you are

3+ years experience working with Public Sector (Federal/SLED) customers in a SaaS organization
Understanding of government regulatory and compliance requirements
Advanced knowledge and experience in Identity and Access Management and Security space
Experience navigating and steering customer engagements to completion with a high level of customer happiness
Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs
Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skills
Good technical and problem solving skills coupled with the ability to provide quick resolution to problems
Estimated travel is up to 10%

What the job involves

You will report to the Senior Manager SLED Customer Success team and be responsible for complementing Okta’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers
The Public Sector Associate Customer Success Manager will be accountable for driving customer adoption and growth by providing product expertise and adoption recommendations, and opportunities for greater service and risk management
You will perform routine health checks, roadmap sessions, and assist with business value assessments to ensure our customers receive the most return on their Okta investment
The success of this role means higher customer happiness, retention and expansion of Okta business
Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders
Work with customers to build Mutual Success Plans, establishing critical goals, to aid the customer in achieving their objectives
Drive product adoption and ensure they are using the solution to achieve full business value
Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Product Management and others as needed
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Provide insight with respect to the availability and applicability of new products and features
Partner with internal Okta team members to align account activities with the customer's business drivers and strategy
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
You will be required to obtain Okta Professional and Admin certifications upon joining the organization

Our take

Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.

The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.

Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (1.4)

Company

Funding (last 2 of 7 rounds)

Sep 2015

$75m

SERIES F

Jun 2014

$75m

SERIES E

Total funding: $229.3m

Company benefits

Work from home opportunities
Health + Wellness
Financial Benefits
Pay + Incentives
Time Off
Everyday Living
Resources

Company HQ

The East Cut, San Francisco, CA

Leadership

Todd McKinnon

(Co-Founder & CEO)

VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.

Frederic Kerrest

(Co-Founder & Vice Chairman)

Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.

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