Junior Customer Success Manager, Mastercard
Specialized Product Delivery
CA$78-129k
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
CA$78-129k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Experience in delivery of SaaS solutions or data products
- Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
- Customer success mindset focused on delivering solutions that are scalable, leverage innovativetechnologies, and delightful for end-users
- Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker
- Exceptional analytical and quantitative problem-solving skills
- Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
- Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
- Bachelor’s degree or equivalent qualification
- Fluent local office language and English required; other languages desirable
- Interpersonal communication and stakeholder management
- Creative thinking and analytical reasoning to deliver business insights
- Proficiency in using data analytics software (e.g., Python, R, SQL, SAS)
- Additional data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI), or working with Hadoop framework and coding using Impala or Hive is preferred
- Advanced Word, Excel, and PowerPoint skills required
What the job involves
- The Client Service team is a key differentiator for Mastercard, providing the innovative services that help our customers grow
- Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base
- We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs
- Within Services, the Mastercard Business Intelligence (MBI) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology
- With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end
- The role will lead initiatives to support the growth and scalability of the MBI product suite business in the region
- Make an Impact as a Junior Customer Success Manager, Specialized Product Delivery (SPD), Advisors & Consulting Services
- Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
- Project managing the delivery of new and complex products and solutions to our customers
- Partnering with our product and sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials
- Acting as the knowledge expert on products and solutions and the most effective means of implementations
- Supporting data enablement and data insights related efforts to help customers leverage data for strategic decision-making
- As a Junior Customer Success Manager you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers
- Function as a coach for our customers. Coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
- Conduct product demonstrations, develop and deliver training sessions and hosting webinars
- Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
- Visualize available data across multiple Mastercard solutions
- To demonstrate strength of insights available to Mastercard customers
- Understand assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
- Contributes to the delivery of solutions that address customer needs that include data ingestion, data validation, data analysis, data reporting, insight generation
- Analyses data from product delivery projects and reports on performance relative to success metrics
- Produce presentation materials, analytics and reports for customer or internal communications
- Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete delivery and customer support tasks
- Function as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
- Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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