Telesales Team Leader, MVF
£48-50k
OTE
£35k
BASE
Customer generation platform
Be an early applicant
Customer generation platform
501-1000 employees
Be an early applicant
£48-50k
OTE
£35k
BASE
501-1000 employees
Company mission
To transform how businesses find new customers.
Role
Who you are
- Proven experience leading a high-performing outbound or consultative sales/contact centre team
- Deep understanding of sales psychology, coaching and motivational leadership
- Strong analytical mindset. Is comfortable interpreting data to make decisions and tell a performance story
- Skilled in performance management, feedback and behavioural coaching
- Passionate about developing people and creating a high-energy, accountable culture
- Resilient and adaptable, who thrives in a fast-paced, evolving environment
- Confident communicator who inspires trust and engagement across all levels
- Curious, commercially astute and committed to continuous improvement
What the job involves
- Leadership & People Development:
- Lead, motivate and develop a team of Advisors to achieve commercial and quality-based KPIs
- Deliver structured weekly 1:1s, coaching sessions and team meetings that drive improvement in behaviour, quality and performance
- Use speech analytics insights to identify patterns and create targeted coaching plans
- Role-model our values and culture, driving accountability, resilience and professionalism
- Ensure Advisors understand how their performance connects to broader commercial outcomes
- Performance & Commercial Management:
- Analyse data daily to understand trends, opportunities, and risks driving proactive actions to optimise team output
- Deliver and exceed team targets across Revenue per Hour (RPH), On-Call %, QA, and Conversion metrics
- Use data storytelling to connect Advisor performance to client and business outcomes
- Collaborate with peers and leadership to trial and scale new approaches to dialling strategy, segmentation and conversion
- Ensure adherence to compliance standards and accurate data entry across all systems
- Operational Excellence:
- Oversee daily workflow and ensure Advisors are focused on high-value activity throughout the day
- Drive high On-Call % and productivity through active monitoring, daily feedback and positive reinforcement
- Ensure consistency in processes, coaching documentation and adherence to reporting standards
- Manage team attendance, scheduling and absence reporting effectively, maintaining high engagement and accountability
- Support onboarding and ramp-up of new Advisors, ensuring smooth integration and fast progression to target
- Collaboration & Innovation:
- Partner with QA, Product and Data teams to improve lead quality and operational visibility
- Share insights from Advisor performance and customer interactions to help refine products, campaigns and marketing messaging
- Identify and champion innovation opportunities that enhance customer experience, efficiency or performance
- Contribute to cross-functional initiatives that drive transformation across the Solutions Advice function
Our take
MVF was launched by five friends who combined tech expertise with their understanding of digital marketing to develop a smart, data-led approach to customer generation. The MVF platform ultimately helps ambitious businesses grow by delivering high volumes of new customers.
The company is essentially a sophisticated online digital publisher, with clever technology platforms that are applied to marketing in a combination of advertising technology and publishing. MVF connect active customers with businesses looking to scale, providing quality sales ready leads and marketing leads directly to their clients on a pay-per-lead basis.
Future plans include a continuation of MVF's development into its services. This is hoped to optimise the company's offerings for businesses, ensuring MVF continue to provide best in class leads. This is partly aided through acquisitions, such as that of Expert Reviews, bringing new capabilities, audiences and expertise to its portfolio.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Glassdoor (3.6)
Company
Company benefits
- Summer Fridays
- Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays
- Hybrid working - 2 days a month in the office
- Closed for Christmas holidays - Extra days not taken from your annual holiday allowance.
- Work from anywhere for 2 weeks a year
- Life Assurance and Income Protection to protect your loved ones
- Benefits allowance for health, dental, and vision coverage
- Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
- Defined Contribution Pension and Salary Sacrifice Scheme
- Be Well: Our award-winning wellbeing and mental health programme to support all MVFers and their families
- Family Forward support for our MVF parents and their mini-mes
- 2 charity days a year
- Free breakfast when in the office
Company HQ
London, UK
Leadership
Titus Sharpe
(Board Member & Co-Founder)Began a PhD in collaborative robotics before leaving to launch his first tech business, with MVF being his fourth successful venture to date.
Tom Morgan
(Board Member & Co-Founder)Previously the managing director at several internet businesses including EDR, the UK's largest email agency, and Affiliate Future, a leading international Affiliate Network.
David Walton
(Co-Founder)Has a background in software engineering with over 20 years’ experience spanning internet, energy, finance and health sectors.
Simon Venturi
(Technical Director & Co-Founder)Has a background in Computer Science and Artificial Intelligence with 20 years of software engineering experience across a variety of sectors.
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