Enterprise Customer Success Manager, Credo AI

• You have 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts
• You bring strong project management skills and have successfully led multiple concurrent customer engagements
• You are an excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs
• You work well across functions and can align teams including Sales, Product, and Engineering to support customer success
• AI fluency or willingness to learn is a requirement
• Prior work in a startup environment managing Fortune 500 customers

Desirable

• As a Customer Success Manager at Credo AI, you will guide customers in the enterprise-wide adoption of the Credo AI Governance Platform.
• You will lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value.
• As a trusted advisor and primary point of contact, you will align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes
• Lead enterprise-wide adoption of the Credo AI Governance Platform; by managing projects and coordinating with internal teams to ensure successful and timely delivery
• Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy
• Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value
• Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth