Customer Success Manager, Empathy
$110-130k
+ Variable compensation & equity
Office located in Flatiron District, NY
Grieving support platform
Be an early applicant
Grieving support platform
101-200 employees
Be an early applicant
$110-130k
+ Variable compensation & equity
Office located in Flatiron District, NY
101-200 employees
Company mission
To change the way the world deals with loss.
Role
Who you are
- Bachelor’s degree
- 4+ years of professional experience working with external customers/partners in either account management, partner/customer success, implementation, consulting, or project management
- Exceptional organizational skills and attention to detail
- Thrive in a fast-paced and ambiguous environment
Desirable
- Experience at a high-growth, early-stage startup
- Experience in the B2B2C vendor space
- Familiarity with Salesforce (or other CRM), Asana, and Slack
- Understanding of the life insurance space
- Comfortable with pulling data from dashboards for reporting purpose
What the job involves
- Our Partner Success team oversees the entire partner lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards
- We are dedicated to creating an incredible partner experience, demonstrating the powerful impact Empathy can have on families dealing with loss
- The Partner Success Manager will be resourceful and process-oriented, focusing on supporting our mid-market partners
- Support new and existing Empathy life insurance and employer partners, responding to their needs and questions, with a focus on creating a best-in-class partner experience
- Oversee the entire partner journey, including implementation, ongoing engagement, upsells, and renewal
- Manage day-to-day partnership responsibilities, including tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product
- Work cross-functionally with Product, Marketing, Care, and Business development to ensure Empathy is thoughtfully prepared to meet mutual partnership goals
Our take
Grieving for a loved one is one of the most challenging things many people have to do in their life. Amongst the emotional strains of loss, losing someone often comes with an extreme amount of financial, legal and administrative responsibility. Empathy is a platform offering holistic support to families navigating the complexities of loss.
Founded in 2020, the platform and mobile app blends human care with innovative technology to address the multifaceted challenges of grief, estate settlement, benefits and probate. What sets Empathy apart is this comprehensive approach, providing personalised guidance, emotional grief resources, and practical tools through partnerships with employers and life insurers.
A recent round of funding underscores the company’s growing impact, with support from prominent investors and industry leaders. Empathy's success lies in its ability to fill a critical gap in traditional support systems, offering compassionate care that goes beyond financial assistance, and providing invaluable support during life's most difficult moments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2025
$72m
SERIES C
Mar 2024
$47m
SERIES B
Total funding: $162m
Company benefits
- Premium Healthcare - Medical insurance with an option for $0 deductible & monthly payment, plus vision and dental benefits
- Paid Time Off - Four weeks of paid vacation time, in addition to federal holidays and paid sick leave
- Parental Leave - Paid leave for new and expecting parents with flexible extension and return to office options
- Bereavement Care - Flexible leave and premium access to the Empathy platform for employees, friends, and family dealing with loss
- Financial Wellness - Company-sponsored 401(k) retirement plans with up to 4% employer match for US employees
- Stock Options - Competitive equity offerings for all employees to share in the success of the company
Company HQ
Flatiron District, New York, NY
Leadership
Ron Gura
(CEO)Previously worked as SVP of Product for WeWork and Product Director/GM for eBay. Also Co-founded The Gifts Project (Acq. by eBay).
Previously the VP of Engineering (Mobile Engineering Manager) of PayPal, and Engineering Manager at eBay.
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