Customer Success Manager, Mimecast
£44-66k
HR management & advanced email security
Open for applications
HR management & advanced email security
1001+ employees
Open for applications
£44-66k
1001+ employees
Company mission
To stop bad things from happening to good organisations.
Role
Who you are
- We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience
- 3-5+ year’s work experience in a relevant customer success role, preferably in a SaaS organisation
- Risk and Renewal Management experience including risk forecasting and reporting
- Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to NRR and D&C
- Strong customer, partner and market orientation in software and subscription services
- Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams
- Great communication skills – verbal and written, ability to communicate clearly and effectively
- Solid business acumen – understanding customer’s operational models and budgetary cycles
- Change Management Experience - encouraging product adoption and navigating stakeholder relationships
- Experience in cybersecurity/technology space beneficial
What the job involves
- In this role, you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk
- Proactively engage with your book of business on a regular basis creating Customer Success Plans to ensure you can understand your customers’ goals and objectives allowing you to map their journey to value realisation
- Collaborate with internal counterparts in our Sales, Professional Services, Support and Product teams to ensure an optimal customer experience at each step of their journey
- Proactively manage the risk and renewal management processes to identify customers at risk and mitigate churn
- Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization
- Provide thought leadership and industry expertise to your customer base
- Be the voice of the customer, providing insights and feedback to senior stakeholders in Customer Success, Product and Support
Salary benchmarks
Our take
Mimecast’s next-gen cloud-based security, archiving, and continuity services provide comprehensive risk management in a fully integrated solution, protecting over 40,000 customers worldwide and blocking 162+ million threats. With its adaptable platform, Mimecast focuses on developing capabilities to meet increasing risks and forming strategic partnerships.
Following its acquisition by Permira, Mimecast has expanded globally, reaching more countries.. Recently, Mimecast acquired Elevate Security, enhancing its offerings with insights into human behaviours and risks. Elevate Security's platform flags high-risk individuals with a precision risk scoring algorithm, complementing Mimecast’s Awareness Training for targeted intervention and training.
Since 2003, Mimecast has empowered customers to mitigate risks and manage complexities in a threat landscape driven by cyberattacks and human error. Mimecast’s advanced solutions in threat detection, brand protection, and data retention enable organisations to work protected.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$62m
SERIES C
Jan 2010
$21m
SERIES B
Total funding: $88.7m
Company HQ
City of London, London, UK
Leadership
Marc van Zadelhoff
(CEO)Prior to joining Mimecast in 2024, Marc was the CEO of Devo. They also spent nearly 12 years at IBM in various roles, including General Manager of IBM Security (Business Unit CEO).
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