Client Advisor, VTS
Commercial real estate technology solution
Job no longer available
Commercial real estate technology solution
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- To thrive in this role you must have client facing/advisory experience in order to drive customer retention and foster meaningful client engagements
What the job involves
- As a Client Advisor, you will work with a diverse set of clients to ensure they are maximising the value of VTS for their organisations
- You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes
- You will track usage and adoption, provide reports, insights and best practices on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practices and sharing these with clients) and proactively help them address account level product gaps or adoption issues to successfully drive renewals
- You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers
- You will also partner closely with sales on upsells, expansions, and renewals
- You will leverage your impeccable communication skills and a resourceful problem-solving attitude to manage multiple high priority projects simultaneously and successfully
- Relationship Building: Build trusted advisor relationships with executive sponsors and all key stakeholders at your client accounts for how VTS is used to achieve desired business outcomes. An understanding of commercial real estate is a plus
- Detailed Product/Service Knowledge: Have strong proficiency on VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes
- Share insights and strategies within the larger customer team on how clients can better leverage the platform
- Client Outcomes: Partner with clients to help them achieve desired business outcomes
- Identify strategies and initiatives at the account level to help clients drive engagement and achieve these outcomes. Be comfortable challenging clients on existing processes to help optimise them
- Help communicate the value of these initiatives and drive customer referenceability and case studies
- Client Engagement: Responsible for establishing regular touch points with clients for account usage, adoption insights, and consulting topics
- Partner with Sales to drive Executive Business Reviews with clients to demonstrate ROI and drive additional usage and upsells
- Risk Mitigation: Proactively identify situations where clients are at risk of adopting VTS or achieving their business outcomes and proactively identify solutions to address these (working closely with internal stakeholders - sales, product, exec leadership & support)
- Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product and sales
Salary benchmarks
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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