Technical Operations Engineer, Stripe

• Demonstrated ability to break down complex problems into simple, executable steps
• Ability to review and interpret user contracts to identify billing discrepancies
• Excellent communication skills, particularly in explaining technical concepts to non-technical audiences
• Meticulous attention to detail when reviewing financial data and user agreements
• Experience managing communications with technical and non-technical stakeholders
• 2+ years of experience in a Data Analyst, Financial Analyst, Operations Engineering, Solutions Engineering, Solutions Architect, or Data Engineering role
• Strong proficiency in writing complex SQL to query relational databases
• Knowledge of a scientific computing language (such as Scala or Python)
• Strong analytical skills to investigate, prioritize, and identify root causes of non-trivial issues
• Experience managing multiple concurrent work streams and meeting time-sensitive deadlines
• At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description

Desirable

• We sit at the intersection of product, sales, engineering, finance, and operations, acting as the connective tissue that ensures users have a frictionless billing experience with Stripe
• Our work is core to Stripe's business, ensuring billing accuracy and fee transparency while supporting complex custom solutions for our largest enterprise users
• As a Financial Data Analyst at Stripe, you'll be the go-to expert for resolving billing discrepancies, analyzing fee structures, and ensuring accurate fee application across our user base
• You'll work at the intersection of technical billing systems, internal teams, and customers, serving as a critical liaison to investigate and resolve complex billing issues while identifying scalable solutions through data analysis
• Coordinate with Legal, Sales teams, Engineering, Product, Operations, and Finance to analyze root causes and resolve billing issues in a timely manner
• * Conduct user meetings to explain billing adjustments, advise account teams on proper user communication around billing issues, and provide clear explanations of complex analyses
• * Advocate for the user, communicate urgency, provide user/account team context for successful user happiness credit approvals, and collaborate with cross-functional teams to put together the data needed
• * Manage communications between product, engineering, sales, customer success, technical account managers, and legal teams across the organization
• * Educate and advise account teams on existing user billing policies to determine the best path forward to resolve billing issues
• * Influence and partner with specialized billing teams to ensure rapid and accurate negotiated pricing onboarding and billing setup
• Analyze complex datasets using SQL to identify billing discrepancies and resolve data quality issues
• Conduct pricing audits and calculate Stripe fees for complex, high-value customer accounts
• Analyze operational metrics to identify opportunities for improvement and data-driven decision making
• Create and maintain documentation for billing adjustments and user reports
• Identify patterns in billing issues to develop scalable solutions and automate operational processes