Director of Enterprise Sales, Loop Returns
$268-402k
OTE
$174.2-261.3k
BASE
+ Equity
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$268-402k
OTE
$174.2-261.3k
BASE
+ Equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 5+ years of B2B SaaS sales experience is required; experience in ecommerce or logistics is a strong differentiator
- You’ve built and led teams of Account Executives, supporting them through different stages of growth
- Demonstrated ability to develop strategies, identify the work that needs done to carry them out, and ensure quality delivery of that work
- You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth
- You have been trained in MEDDICC, Challenger, Command of the Message, Winning by Design or some other standard sales methodology
- You have examples to share of how you have improved and operationalized sales best practices
- You have pushed your team to leverage AI and created a culture with a growth mindset, adopting new ways of working and delivering results
- Experience recruiting, hiring, and developing high-performing teams, leading and motivating them through change
- You’ve created exceptional partnerships with internal and external stakeholders, and quickly became one of their favorite people to work with
What the job involves
- Foster an energetic, inclusive, and supportive sales environment where your team can thrive
- Build deep expertise in our market by understanding key players, buyer pain points, and how our platform delivers value to merchants
- Collaborate with Marketing, Sales Development and Partnerships on an account-based strategy to achieve pipeline targets, improve positioning, and customer storytelling
- Forecast with confidence and clarity, sharing your insights from both an objective and subjective point of view
- Monitor team performance by tracking leading indicators and outcomes, using insights to identify growth opportunities and help the team continuously improve
- Provide timely and personalized coaching to help AEs ramp quickly, build confidence, and succeed in their roles
- Equip the team with training on product knowledge, competitor insights, and sales methodology while reinforcing adoption of our standard frameworks and tools
- Foster strong collaboration by navigating challenges with peers and offering constructive feedback across the GTM org
- Keep the team aligned on individual, team, and company priorities while ensuring they have visibility into key go-to-market updates and resources
- Celebrate both wins and lessons learned by creating space for reflection, recognition, and continuous improvement
- Support strategic planning through annual budgeting, quarterly capacity planning, and retrospective analysis of performance and outcomes
- Recruit, develop, and retain top talent by leading career conversations, setting clear performance measures, and supporting growth across the go-to-market organization
- Make decisions guided by Loop’s core values: Be a Human First, Make Merchants Successful, Own the Outcome, and Courage Over Comfort
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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