Technical Account Manager, Dialpad
$104.5-132.3k
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
$104.5-132.3k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 5+ years of experience in enterprise-level client-facing work
- Strong product sense and energized by the challenge of solving difficult user-related problems
- Strong written and verbal communication skills with the ability to communicate with various levels of expertise
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and the ability to explain API concepts to Dialpad’s largest and most technical customers
- Familiarity with SQL and comfort in building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Ability to work with minimal guidance or supervision in a time-critical environment
- Ability to be flexible and quickly adapt to changing business needs and processes
- Strong ability to use facts and data to influence decisions to prioritize and make appropriate decisions
- Ability to source information when it does not exist
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
What the job involves
- As a Technical Account Manager (TAM), you will work cross-functionally to support Dialpad’s largest and most complex users. Through trusted relationships, you’ll offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad
- The Customer Experience (CX) Organization is designed to delight customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions
- This position reports to our Director of Advanced Support Services. The preferred schedule will be based on US business hours but will be flexible depending on the business's needs
- Provide a gold-standard experience for the key stakeholders of your assigned accounts
- Work with the wider Operations team to provide the current state, resources, and knowledge to enable a gold-standard experience across teams that interact directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long-term user relationships that grow loyalty to Dialpad and Dialpad products
- Work cross-functionally, both internally and within your users’ organizations, to provide and implement operational solutions as needed for various audiences
- Contribute to enhancing support offerings and developing user-facing content
- Act as a trusted advisor, ensuring alignment with customer priorities and Dialpad’s objectives
- Maintain strategic relationships across client business units to drive service excellence
- Serve as a subject matter expert in Dialpad solutions deployed at client sites
- Facilitate the resolution of critical issues and escalations
- Work closely with Account Management and other user-facing teams as part of a larger effort to support Dialpad users
- Lead user-facing meetings both in person (if requested) and through video
- Collaborate on the continued design of this support offering
- Create user-facing content for long-term solutions
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 32 more jobs at Dialpad