Senior Enterprise Customer Success Manager, Gong
$187k
OTE
OTE (70/30 Split)
Revenue intelligence platform
Job no longer available
Revenue intelligence platform
1001+ employees
Job no longer available
$187k
OTE
OTE (70/30 Split)
1001+ employees
Company mission
To help companies transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth.
Role
Who you are
- 7+ years of relevant work experience
- Previous B2B SaaS and enterprise software experience
- Account management experience a plus
- Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative
- Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty
- Excellent verbal and written communication skills
- Passionate about providing an exceptional customer experience
- Creative, resourceful, detail-oriented, and well-organized
- A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment
- Someone who flourishes when given responsibility and a sense of ownership, often with limited direction
- Track record of completing complex projects when the path to success may be unclear and/or requires clarity and focus
- Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders
- Comfortable giving and receiving feedback
What the job involves
- Our CSMs are trusted strategic advisors to revenue and operational leaders
- They drive strategic plans and business transformation while delivering measurable business impact
- As a CSM at Gong, you will be expected to 1) drive customer engagement and product adoption, 2) deliver meaningful business outcomes, 3) mitigate risk, and 4) drive account growth. CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals
- Be a trusted strategic advisor to senior revenue and revenue operations leaders, effectively to uncovering and driving towards board-level business outcomes and strategically map those to Gong workflows and subsequent value
- Own overall customer relationships and drive engagement and adoption, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy
- Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals by driving renewal strategy and conversations
- Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your portfolio
- Partner with Gong’s Professional Services organization to ensure customers onboard successfully and achieve the fastest path to value against their desired outcomes
- Work successfully with a wide variety of cross-functional internal partners
- Contribute to Gong’s environment and culture of “builders” versus “scalers” and come prepared to provide suggestions for process improvements and to help the team continue its evolution of what makes an excellent customer success organization
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions 0 it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586.1m
Company benefits
- Mental health support resources
- Weekly wellness events
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company values
- Customer service
- Trust
- Diversity
- Innovation
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Amit Bendov
(CEO)Former CMO at Panaya and CEO at SiSence.
Eilon Reshef
(CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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