Senior Payments & Reconciliation Manager, Raisin
Open banking for deposits and savings
Job no longer available
Open banking for deposits and savings
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To break down barriers and facilitate a transparent single market for savings and investment products.
Role
Who you are
- We are seeking a strategic, detail-oriented leader with a passion for operational excellence
- You will be adept at connecting how products are built with how they’re used and skilled at collaborating across teams to ensure flawless product delivery
- 10+ years of experience in operations, product management, or technology roles; experience in high-growth tech companies or Fintech banks is a plus
- Expertise in the payments ecosystem, specifically ACH payments and NACHA guidelines
- Strong understanding of FinTech regulations related to deposit products, with practical experience in compliance
- Ability to bridge technical and non-technical teams: You excel at interpreting customer needs and collaborating with technical teams to troubleshoot issues and advise on product solutions
- Solution-oriented and analytical: Skilled in data reporting, dashboards, trend analysis, and creative problem-solving
- Proven business judgment: You ask insightful questions and make sound decisions while collaborating with diverse internal and external partners
- Clear and effective communicator: Able to convey complex ideas concisely, both verbally and in writing, and navigate technical and business discussions with ease
- Strong leadership skills: Demonstrated success in developing talent, building cross-functional relationships, and influencing a variety of stakeholders, including executive audiences
- Proactive and adaptable: A self-starter who thrives in fast-paced, often ambiguous environments and can effectively multitask
What the job involves
- The Senior Operations Manager will lead the operational effectiveness of our payments, reconciliation, and deposit products, ensuring seamless and reliable service for our customers. This role focuses on identifying and addressing operational gaps, managing product configurations, handling client escalations, and overseeing payment and balance reconciliations
- Reporting to the Head of Operations, you will be an integral part of our operations team, which is dedicated to maintaining exceptional service quality. You’ll work closely with product teams to drive innovation and set a strategic direction for payments and reconciliation, while also managing relationships with our network of financial institution partners and external vendors
- Develop and Enhance Operational Strategies: Deepen understanding of current operations to identify improvement opportunities and celebrate key achievements with executive leadership
- Oversee Technical Solutions and Workflow Efficiency: Ensure the reliability and scalability of systems and processes by managing technical solutions and coordinating closely with cross-functional teams (Product, Compliance, Legal, Engineering, etc.) to drive process optimization
- Design and Document Operational Flows: Collaborate on designing information flows, fund flows, and workflows, and document the connectivity across systems for all deposit products and partnerships
- Identify and Address Workflow Gaps: Proactively detect procedural gaps, particularly in payments and reconciliation processes, and address these through process enhancements, automation, and data-driven solutions
- Understand and Support Settlement Flows: Maintain a comprehensive understanding of ACH settlement flows and cross-system requirements, applying this knowledge to both existing processes and new initiatives
- Drive Policy and Procedure Development: Lead the continuous improvement of policies, procedures, and systems to meet operational needs and enhance efficiency
- Collaborate Across Project Phases: Engage with GTM and product teams at all stages, from concept to implementation, ensuring successful project delivery
- Stay Current on Industry Trends: Monitor industry developments, best practices, and emerging technologies to inspire innovative approaches and maintain competitive advantage
Our take
Raisin is transforming open banking in the deposits and investments sector, leveraging its infrastructure to benefit bankers and savers in the global $50+ trillion deposit market. The company operates several B2C platforms, including Raisin, WeltSparen, Savedo, and ZINSPILOT in Europe and the UK, and SaveBetter in the US.
Raisin collaborates with around 400 banks globally, serving over 550,000 direct consumers. Backed by PayPal, Deutsche Bank, and Goldman Sachs, Raisin plans to expand further. Recently, Raisin launched its deposits platform in Poland, connecting Polish savers with European banks via its cross-border savings technology. This platform simplifies access to diverse deposit products across Europe, enhancing safety and convenience.
In late 2023, Raisin announced it had reached €50 billion in assets under administration, with significant growth in markets like Germany, the UK, the Netherlands, and the USA, and over €1 billion in net inflows each quarter in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2023
$62.5m
LATE VC
Jan 2022
$31.3m
CONVERTIBLE
Total funding: $286.6m
Company benefits
- Visa & Relocation Support
- 1,700 EUR Training Budget
- Free Choice of Hardware
- Beginner German Classes
- Food & Drinks
- Flexible working hours, home office and 28 vacation days
- Subsidised Urban Sports Club Membership
- Company Pension Scheme
- Team Events
Company values
- Assume responsibility for results - We focus on delivery to achieve our objectives. We take pride in personal ownership and accountability for our work. We reliably deliver results along set targets
- Act entrepreneurially - We centre simplicity and identify opportunities for growth. We treat our company’s resources as if they were our own
- Step up, challenge and commit - We act courageously, respectfully challenging decisions, asking for and giving constructive feedback. Once a decision is determined, we commit to it
- Inspire your team and beyond - We put a positive attitude, great team spirit and integrity at the core of every interaction. We foster diversity and respect different opinions. We embrace challenges and have a desire to constantly grow and improve our own capabilities as well as these of our colleagues
- Focus on your customers - We build value for our customers. Earning and keeping their trust is key to our success
Company HQ
Wrangelkiez, Berlin, BE
Articles
Leadership
Tamas Giorgadse
(CEO)Previously served as a Partner at McKinsey, and is a Non-Executive Board Member of the Bank of Georgia.
Dr Frank Freund
(CFO)Previously worked as a Senior Consultant at McKinsey.
Michael Stephan
(COO)Previously worked as a Consultant at McKinsey.
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