HR Operations Associate, Clover Health
$69-80k
+ Equity opportunities (ESPP); + Performance-based bonus program
Medicare provider
Posted today
Medicare provider
501-1000 employees
Posted today
$69-80k
+ Equity opportunities (ESPP); + Performance-based bonus program
501-1000 employees
Company mission
To improve the quality of life of our members and physicians by reducing doctor-insurer friction and increasing visibility into the health of each patient, leading to improved care.
Role
Who you are
- You have spent time coordinating complex, cross-functional, people-oriented projects
- You have experience working with a ticketing system in a support role (we use ServiceNow) and using an HRIS (we use ADP)
- You have experience partnering with HRBPs, Recruiting, Learning and Development, IT, and other teams within G&A functions
- You are excited to create exceptional, repeatable programs
- Jumping in where needed and adapting to shifting priorities is your calling card
- You have strong attention to detail, knowledge of basic HR policies and compliance best practices
- You have the ability to manage and prioritize multiple tasks, thriving in a fast-paced, evolving environment
What the job involves
- Clover Health’s People Operations team is the strategic force behind our human capital management
- We attract and recruit top talent, manage employee lifecycle processes, and foster career development and continuous learning
- We’re proud of our data-driven approach to talent engagement and feel privileged to support our global workforce. Our people (Cloverites) are the core of everything we do
- In this position, you will exercise judgement, confidentiality, and partnership with other functions to craft a well-oiled machine
- You will sit in the Operations and Technology team, reporting to the Head of HR Ops and Tech, with a focus supporting our core People Operations processes
- Be the key partner for our HR Business Partner team for driving operational excellence
- Manage employee records, including processing manager or title changes, ensuring appropriate data in our HRIS (ADP), and conducting exit interviews
- Provide regular reporting and data to the HR team and business leaders
- Manage our background check adjudication process, including both new hires and programmatic reviews
- Identify patterns in support requests and drive process improvements
- Success in this role looks like:
- Annual Cycles: Executing logistics of programs including the Annual Review Cycle, offboarding, employee data, and more
- Employee Experience: Craft a reputation for creating a great experience for our employees, both through support and scalable programs
- Trusted Partnership: Build strong bonds with the teams you are a close partner to
- Subject Matter Expertise: Drive ticket resolution to inbound questions via our support queue (ServiceNow) within an SLA
Our take
Clover Health is a medical insurance company operating as a Preferred Provider Orgaization for Medicare Advantage, the Medicare plan for elderly American citizens. It aims to reduce the doctor-insurer friction to increase visibility into the health of patients.
Through its approach, Clover's physicians are able to focus on people, rather than paperwork. It has a patient-centered analytics and dedicated care management team, and thus is able to rapidly identify potential healthcare risks to provide preventative care. This helps to provide a more sophisticated level of care than existing providers, even if its market share is relatively slim compared to competitors like UnitedHealthcare and Humana.
Over the years it has performed well in a rapidly growing market, but in 2021 ran into issues with profitability in the market due to inefficient costings, an issue it is steadily nipping in the bud in 2023. However, the number of elderly Americans has doubled over the past 25 years, and the market is expected to do the same between now and 2025. This upward trend brings hope of revitalising the growth and strong financial performance Clover has seen in recent years, especially as it focuses more on profitability through 2023.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2019
$500m
SERIES E
May 2017
$130m
SERIES D
Total funding: $925m
Company benefits
- Paid parental leave and a life insurance policy
- Commuter benefit program
- 2 paid volunteer days for an organization of your choice
- 401(k) contributions
- Home office reimbursement for full-time employees
- 18 paid vacation days, 9 paid sick days, 10 company holidays, and a floating holiday
- Medical, dental, and vision plans; healthcare and dependent care FSA as well as a health and wellness benefit
Company HQ
Downtown, Nashville, TN
Leadership
Vivek Garipalli
(CEO & Board Member)They started out in Healthcare Investment Banking with Credit Suisse before joining the Blackstone Group. They also worked in Private Equity at J.P. Morgan, and co-founded Ensemble Health Partners and CarePoint Health System.
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